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Hiring Now Delta Vacations - Elite Service Associate - Remote At

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Explore a new role with careermilard as a Delta Vacations - Elite Service Associate - Remote! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. We offer a Competitive salary.United States, North Dakota, MinotDLV Operations21-Jun-2023Ref #: 21450How you'll help us Keep Climbing (overview & key responsibilities)As an Elite Service Associate, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customers travel not only superior but memorable. Delta Vacationsis one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.This isa full-timepositionthat allows you towork from homeincluding an 11-week paid virtually training. Thestarting wage is$15 per hour, with ongoing career and compensation advancementopportunities.In addition, we are proud to offer a competitive benefit package which includes medical, dental, vision coverage options. Other benefits include 401K, paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel benefits and low-cost vacationopportunitiesElite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:? Effective listening? Quickly identifying and owning customer issues? Actively searching for solutions to problems? Making quality decisions? Interacting with a globally diverse group of customers and colleagues? Commendable and priority handling of inbound service calls.? Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in virtual training which includes instruction, observation, exams and performance measures. After, training you will work in your permanent shift which may evenings and weekends. When you work from home, an appropriate set-up including a quiet place and high speed internet is required.What you need to succeed (minimum qualifications)? Be at least 18 years of age.? High School diploma, GED or High School Equivalency, and be authorized to work in the United States.? Be willing to work full time (Delta Vacations does not offer part-time schedules).? Ability to multi-task duties as well as the ability to understand multiple products.? Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.? Have dedicated high speed Internet with connection speeds of10 MBPS uploadand25 MBPS download.? Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.? Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.? Successfully pass a pre-employment background check and drug test.? Embraces diverse people, thinking and styles.? Consistently makes safety and security, of self and others, the priority.What will give you a competitive edge (preferred qualifications)? One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.< Go backApply Job! 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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