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Visa Consultant (Customer Services and Operations)

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<p class="MsoNormal"><strong>About the Role</strong></p><p class="MsoNormal">We are seeking a detail-oriented, adaptable, and highly professional visa & passport consultant to join our remote team. This is a multi-role position that spans visa consulting, customer service, operations, and administration.</p><p class="MsoNormal">You will initially focus on assisting UK-based corporate clients—often large businesses and professionals in senior positions—with their visa and passport needs. However, the role is flexible, and you will be expected to contribute across various functions within the company as needed.</p><p class="MsoNormal">You’ll work closely with our logistics team, operations staff, and directly with our director, gaining exposure to all aspects of our business.</p><p class="MsoNormal">This is a 100% remote role—work from anywhere in the world with a competitive salary paid in USD and flexible working arrangements as a contractor.</p><p class="MsoNormal"><strong>Key Responsibilities</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Advise corporate clients and individuals on visa and passport application requirements</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Handle global mobility queries from HR and Mobility departments</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Review, check, and verify documents for accuracy and compliance</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Troubleshoot client issues and provide accurate, efficient solutions</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Progress clients through the application process step-by-step</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Identify potential issues and provide clear, actionable advice</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Collaborate with internal team members across operations and logistics</li><li class="MsoNormal" style="mso-list: l3 level1 lfo1; tab-stops: list 36.0pt;">Support general administration and cross-functional duties as required</li></ul><p class="MsoNormal"><strong>Requirements</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Fluent written and spoken English – this is absolutely critical. Communication quality will be assessed during the recruitment process</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Experience in administration, customer service, or operations (experience across multiple is a plus)</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Proven ability to work with large organisations and professionals in senior roles</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Confident working with multiple departments within corporate environments</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Excellent document handling and attention to detail</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Strong problem-solving skills and ability to work independently</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Comfortable multitasking and managing multiple cases concurrently</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Team player with a proactive, hands-on attitude</li></ul><p class="MsoNormal"><strong>Skills Required</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Professional communication (written & verbal)</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Document review and compliance checking</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Issue identification and problem-solving</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Client service and relationship management</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Strong organisational and time management skills</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Adaptability across cross-functional tasks</li><li class="MsoNormal" style="mso-list: l4 level1 lfo3; tab-stops: list 36.0pt;">Tech-savvy with familiarity in tools such as email, shared drives, task management software, etc.</li></ul><p class="MsoNormal"><strong>Technical Requirements</strong></p><p class="MsoNormal">To perform effectively in this remote role, you’ll need:</p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo4; tab-stops: list 36.0pt;">A reliable computer (Core i5 or equivalent, 12GB RAM, Windows 10 or above)</li><li class="MsoNormal" style="mso-list: l0 level1 lfo4; tab-stops: list 36.0pt;">Noise-cancelling USB headset and webcam for meetings</li><li class="MsoNormal" style="mso-list: l0 level1 lfo4; tab-stops: list 36.0pt;">Stable internet connection (min. 35 Mbps download / 15 Mbps upload)</li><li class="MsoNormal" style="mso-list: l0 level1 lfo4; tab-stops: list 36.0pt;">Ability to work independently and manage multiple tasks remotely</li></ul><p class="MsoNormal"><strong>Why Join Rapid Visas?</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">100% remote position – work from anywhere in the world</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Competitive salary paid in USD</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Flexible working arrangements as a contractor</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Become part of a small, focused team where your input matters</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Collaborate directly with leadership and gain exposure across departments</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Develop a broad skillset in a dynamic, multi-role environment</li><li class="MsoNormal" style="mso-list: l1 level1 lfo5; tab-stops: list 36.0pt;">Work with respected, high-profile clients from industries across the board</li></ul><p class="MsoNormal"><strong>Hours & Work Style</strong></p><p class="MsoNormal">This is a remote position based on UK working hours (9:30AM – 5:30PM GMT/BST). You must be available to work within these hours consistently.</p><p class="MsoNormal"><strong>To Apply</strong></p><p class="MsoNormal">To apply, please submit your CV and complete our online application form.</p><p class="MsoNormal">As part of the application, you will also be asked to:</p><p class="MsoNormal">Record and submit a short video using <strong>Loom</strong> (a free and easy-to-use video tool) to answer a few questions.</p><p class="MsoNormal">Shortlisted candidates will go through a multi-stage recruitment process designed to assess communication skills (both written and spoken), attention to detail, and problem-solving abilities—essential qualities for success in this position.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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