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Remote Call Center Rep (Part-Time)

Other Jobs To Apply

Work From Home | Flexible Hours | High-Performance Culture

Are you great on the phone, love solving problems, and want to work with a fast-growing team that actually cares?

We manage Self Storage facilities and looking for a Call Center Rep to join our team. Our team is lean, efficient, and obsessed with providing top-tier service while having fun doing it. We’re looking for 1 part-time, remote rep who can confidently handle inbound calls, outbound calls, rent units and be the first voice our customers hear.

What You’ll Do:

  • Answer inbound calls
  • Convert those calls into rented units
  • Help current customers with questions or payments
  • Use our systems (training provided) to log notes and update accounts
  • Work 15-25 hours per week
  • You must have weekend and evening availability as well as some weekdays during the day. The latest we answer calls is 7pm EST.
  • Must have quiet, distraction free workspace and provide your own laptop/pc.

This Role Is Perfect For You If You:

  • Have a clear, friendly phone presence and love talking to people
  • Have at least 1 year of phone-based customer service or sales
  • Are dependable and don’t ghost (seriously, don’t apply if flaking is your thing)
  • Can follow a process but still bring your personality
  • Want to be part of a team that values speed, integrity, and results

Compensation & Perks:

  • Hourly pay (based on experience) + team bonus opportunity
  • Work from home with zero commute
  • Training provided — no self-storage experience required
  • Huge growth opportunity if you perform (we reward loyalty and results)

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 15 – 25 per week

Benefits:

  • On-the-job training
  • Work from home

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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