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Senior Program Manager, TOM Product, Data and Program

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<strong>Description<br><br></strong>Amazon's TOM Technology group is driving change in the Middle Mile. The Transportation Operations Management (TOM) team is looking for a Sr Program Manager with the location flexible between Bellevue (WA), Nashville (TN), Tempe (AZ), Atlanta (GA) or Arlington (VA). This role would be responsible for coordinating across the organization to successfully launch and integrate new technology innovations and operational processes to be used in TOM’s Transportation, Yard, and Gate operations.<br><br>The TOM Product, Data and Program (PDP) team is implementing sensor driven technology solutions into TOM team’s operations. We are challenging the status-quo and looking for ways to improve and enhance the experience of Yard and Gate operations. As a Sr Program Manager, you will partner with stakeholders across the TOM Organization to drive and align changes in different processes, implement new standard operating procedures (SOPs), and create and track key performance indicators (KPIs) to ensure compliance and effectiveness of the new process. These large-scale projects will impact how we operate at hundreds of TOM managed Yards. Come join us building out these innovative solutions in the TOM network!<br><br>Key job responsibilities<br><br><ul><li> Dive deep into current processes to gather in-depth understanding of the process</li><li> Create and develop stories based on data-driven decisions on process changes</li><li> Drive alignment and adoption of new processes by working cross-functionally across different teams</li><li> Identify appropriate performance metrics for each program and ensure consistent measurement and accountability</li><li> Travel up to 10% as needed to analyze, implement and monitor best practices<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> 5+ years of program or project management experience</li><li> Experience using data and metrics to determine and drive improvements</li><li> Experience owning program strategy, end to end delivery, and communicating results to senior leadership<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 2+ years of driving process improvements experience</li><li> Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A3077086

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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