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Customer Service Representative in Recovery - Train Onsite Work from Home Salary up to $22/hourly - Monday through Friday Day Shift Schedule Tucson Arizona United States

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<p>The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.<br /><br /><b><u>Responsibilities:</u></b></p><ul><li>Performs Collection Specialist 3 duties plus the following: Uses advanced negotiation skills to resolve escalated calls. Coaches less experienced collectors. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision. May support an expansive and or diverse array of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to achieve the objectives of the function.</li><li>Carry out collections management to the client portfolio with outstanding balance in order to regularize the clients debt and mitigate the risk from old credit´s</li><li>Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required</li><li>Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.</li><li>Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone</li><li>Comply with the strategies designed for Front End</li><li>Contribute to the monthly productivity standards of the Business.</li><li>Comply with monthly efficiency goals in buckets</li><li>Identify inconsistencies in the Collections systems that affect the products of the clients.</li><li>Offer Negotiation strategies, according to the clients specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition</li><li>actively participate in the fulfillment of our Shared Responsibilities</li><li></li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><u>Qualifications:</u></b></p><p></p><ul><li>2-4 years of experience in the collection area</li><li>I work under pressure negotiation ease of speech leadership adaptability</li><li>Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused</li></ul><p><b><u>Education:</u></b></p><p></p><p></p><ul><li>High School diploma or equivalent</li></ul><p></p><p><span>This position requires you to complete training onsite at 9060 South Rita Road, Tucson, AZ</span></p><p><span>After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.</span></p><p></p><p><b><span>Attached resume is required in order to move forward to be considered for an interview</span></b></p><p></p><p><span>We Offer:</span></p><ul><li><span>Competitive salary rates</span></li><li><span>Day 1 Health Benefits!</span></li><li><span>Flexible Work Strategies</span></li><li><span>Collaborative team environment</span></li><li><span>401(k) match</span></li><li><span>Tuition Reimbursement </span></li><li><span>Career Development opportunities to grow your career at Citi</span></li></ul><p></p><p><b>#CustomerSupport </b></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b><span>Job Family Group: </span></b></p>Operations - Collections Default<p><span><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b>Job Family:</b></p>Core Collections<p><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></p><p><b><span>Time Type:</span></b></p>Full time<p><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></p><p><b><span>Primary Location:</span></b></p>Tucson Arizona United States<p><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></p><p><b><span>Primary Location Full Time Salary Range:</span></b></p>$43,960.00 - $57,340.00<p><br />In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.</p><p><span>------------------------------------------------------</span></p><p><b><span>Most Relevant Skills </span></b></p>Please see the requirements listed above.<p>------------------------------------------------------</p><p><b><span>Other Relevant Skills </span></b></p>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><p><b><span>Anticipated Posting Close Date:</span></b></p>Oct 17, 2025<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><p><i><span> </span></i></p><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href='https://www.citigroup.com/citi/accessibility/application-accessibility.htm' target='_blank'>Accessibility at Citi</a>.<br /><br />View Citi’s <a href='https://www.citigroup.com/global/eeo-aa-policy' target='_blank'>EEO Policy Statement</a> and the <a href='https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf' target='_blank'>Know Your Rights</a> poster.</span></i></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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