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Remote - Workday HRIS Consultant - Offshore

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Position : Workday HRIS Consultant

Duration : 6 months

Location : Remote/India

JOB SUMMARY

We are seeking a detail-oriented and technically skilled
Workday
HRIS Analyst
with hands-on experience in both
PeopleSoft and Workday
systems. This role is responsible for supporting HR technology operations, ensuring data integrity, and optimizing system functionality across the employee lifecycle.

DUTIES & RESPONSIBILITIES

  • Serve as the primary point of contact for Workday HRIS support, responding to inquiries via the helpdesk ticketing system, email, and phone.
  • Troubleshoot and resolve Tier 1 issues related to Workday modules such as employee and manager self-service, onboarding, personal data updates, job and pay changes, org structure changes. Support the HR team with various business processes related to Recruiting, Core HCM, Compensation and Talent.
  • Escalate complex or unresolved issues to Tier 2 or Tier 3 HRIS analysts or technical teams ensuring thorough documentation of the issue and steps taken.
  • Maintain accurate documentation of support interactions and resolutions.
  • Guide employees and managers through standard Workday transactions and navigation.
  • Participate in testing and validation of new features, enhancements, and configuration changes during Workday updates.
  • Collaborate with the HRIS and HR Operations teams to identify trends in support requests and recommend improvements to training or system configuration.
  • Ensure data accuracy by reviewing employee transactions and performing basic data audits.
  • Develop and deliver training materials and sessions for HR staff and end-users to improve Workday proficiency and self-service adoption.
  • Continuously evaluate HRIS processes and recommend enhancements to improve efficiency, accuracy, and user experience.
  • Perform other duties as assigned.

EXPERIENCE

  • 1–2 years of experience in HR, HRIS, customer service, or helpdesk support preferred.
  • Workday HCM experience required.
  • PeopleSoft experience desired.
  • Experience in system implementations, upgrades, or process improvements desired.
  • Proficient in Microsoft Office Suite (especially Excel and Outlook).

COMPETENCIES/SKILLS

  • Strong ability to manage processes and meet deadlines.
  • Familiarity with basic HR processes such as onboarding, employee data management, and time/absence tracking.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to diagnose system and data issues and recommend effective solutions.
  • Ability to translate technical concepts for non-technical stakeholders.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment.
  • Experience using a case management or ticketing system (e.g., ServiceNow, Jira).
  • Understanding of data privacy and confidentiality related to HR information.
  • High level of accuracy in data entry, auditing, and reporting.
  • Vigilant in maintaining data integrity and compliance.
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