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Quality Assurance, Monitoring and Testing Lead Analyst

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<p><b>Job Description:</b></p><p>Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm. T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management. Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions. The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a role reporting to the Data Quality Assurance Director based in London, Mumbai or New York</p><p></p><p><b>Key Responsibilities</b>: </p><p>• Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.</p><p>• Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.</p><p>• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation.</p><p>• Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues.</p><p>• Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently.</p><p>• Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.</p><p>• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.</p><p>• Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines.</p><p>• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).</p><p>• This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.</p><p></p><p><b>Qualifications</b>: </p><p>10+ years of experience.</p><p>• Extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes.</p><p>• Specific subject matter expertise regarding data solutions including lineage, architecture and authoritative data sources, etc., data management, data governance, and risk and control disciplines within Data and/or Technology processes.</p><p>• Ability to effectively drive and lead change in an organization with Citigroup’s size.</p><p>• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.</p><p>• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.</p><p>• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.</p><p>• Experience in regulatory data remediation activities.</p><p>• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.</p><p>• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.</p><p>• Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders.</p><p>• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.</p><p>• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.</p><p>• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.</p><p>• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.</p><p></p><p><b>Education</b>: </p><p>Bachelor's/University degree, Master's degree preferred.</p><p></p><p></p><p style="text-align:inherit"><span><span><span><span><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><p style="text-align:left"><b><span>Job Family Group: </span></b></p>Controls Governance & Oversight<p style="text-align:inherit"><span><span><span><span><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><p style="text-align:left"><b>Job Family:</b></p>Quality Assurance, Monitoring & Testing<p style="text-align:inherit"><span><span><span><span><span><span><span><span class="WHR0">------------------------------------------------------</span></span></span></span></span></span></span></span></p><p style="text-align:left"><b><span>Time Type:</span></b></p>Full time<p style="text-align:inherit"><span><span class="WHP0">------------------------------------------------------</span></span></p><p><b><span>Most Relevant Skills </span></b></p>Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.<p>------------------------------------------------------</p><p><b><span>Other Relevant Skills </span></b></p>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><p style="text-align:left"><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><p style="text-align:inherit"><i><span> </span></i></p><p style="text-align:left"><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i><a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a><span>.</span></i><br><br><i><span>View Citi’s </span><a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a><span> and the </span><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a><span> poster.</span></i></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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