Call Center Agent - Remote ID-7702

January 18, 2025

Who is Signpost?

Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction.

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We’re looking for passionate service professionals to help us represent our clients’ brands.

Who are you?

Your energy comes from interacting with customers and your positivity is contagious. Since you are a creative problem solver, you welcome the occasional complex call and love supporting a wide variety of inbound inquiries each day. And, as a master multi-tasker, you thrive in a high-volume call environment and can leverage technology and scripts so you never miss the chance to make a customer happy.

What’s the role about?

As a member of our Live Receptionist team, you’ll be the first point of contact for our clients' customers, ensuring every call is handled with professionalism and care. Your role will involve answering calls, managing appointments, and providing exceptional customer service that reflects positively on our clients' brands.

What are the day-to-day responsibilities?

Be the first point of contact for our client’s customers.
Handle a high volume of incoming calls (180+) with a positive and professional demeanor, ensuring each caller receives a timely response.
Accurately record and document caller information.
Manage time effectively to balance high call volumes with the need to provide thorough and satisfactory resolutions to each caller.
Work closely with team members and supervisors to ensure a cohesive and supportive work environment, sharing insights and feedback for process improvements.
Follow established scripts and company guidelines to ensure consistent and accurate communication while maintaining a personalized approach.
Meet weekly KPIs.

What are the qualifications?

Clear and effective communication with customers; call or contact center experience is a plus.
Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
Ability to demonstrate good judgment and be the advocate for our customers.
A dedicated and reliable professional who loves to contribute to a team.
General comfort level with technology, preferably Google Suite (Docs/Sheets/Gmail).
Ability to type 40 WPM.

A reliable, dedicated internet source and distraction free work environment is a must.

US applicants only with an employment residence in any one of the following states: Arizona, California, Colorado, Kentucky, Louisiana, North Carolina, Oregon, Pennsylvania, Texas, Washington

What are the Schedule Requirements?

Before you apply, please review the below to make sure that your availability allows for the following:

Initial training will be held over the course of the first 2 weeks of employment, M-F from 7:00 a.m. – 2:30 p.m. PST with a start date of Monday, February 10th, 2025.
Seeking applicants who can then transition from the training schedule to any of the following or similar shifts:

- 3:30am - 12:00pm PST, Thurs - Mon
- 10:00am - 6:30pm PST, Thurs - Mon
- 11:00am - 7:30pm PST, Thurs - Mon
- 2:30pm - 11:00pm PST, Thurs - Mon

Your post-training schedule will be confirmed as a part of your formal employment offer.
Full attendance during your initial 2 weeks of training is required.
Part-time options can be made available - Let us know in your application if you can only work part-time.
We operate 24/7/365. Shift volumes are driven by our customers’ ongoing business needs, so we are looking for individuals who can accommodate schedule modifications that align with operational needs.

Why work for us?

Competitive wages.
Competitive benefits including Medical, Dental, Vision, 401k for our full-time employees.
Paid Time Off (PTO).
Remote working environment and company-provided computer equipment.
Work for, and be surrounded by, talented professionals who will help you thrive in your role.

What is our hiring process?

Our hiring process allows you to meet your coaches and managers along the way. Here are the steps we’ll take together:

Introductory Phone Call w/ People Team Contact
Virtual Interview w/ Live Receptionist Coach
Final Virtual Interview w/ Manager of Contact Center Operations
Offer Discussion
Final Offer for Employment

We can’t wait to meet you!

How to Apply:

Signpost hopes to hire great people and offer them the opportunity to showcase their abilities. We encourage you to apply for this role if you feel you can be a strong contributor and are looking for a chance to optimize your passion for serving customers in a growth environment.