Summary
Chobani’s Retail Strategy & Customer Supply Chain team makes sure every cup we sell meets a happy customer. We’re a dedicated team. And it’s easy to be dedicated when you’re a part of something much bigger than yourself. We’ve got an insatiable appetite for making a difference.
The Senior Customer Supply Chain Manager at Chobani will support development & manage execution of the replenishment deliverables, while monitoring and maintaining correct warehouse & DC to store level inventory. that relies heavily on analytics to implement tactics to achieve results consistent with established volume & supply objectives. This individual will build and maintain strong internal and external relationships to galvanize all parties around established inventory goals.
Responsibilities
- Responsible for the execution of Customer Supply Chain set strategies & plans against assigned accounts.
- Deliver against measurable performance metrics assigned including forecast compliance, supply chain initiatives, & customer score carding
- Collaborate across sales & supply functions to ensure effective & efficient inventory flow impacting Inventory management & order procurement
- Manage several customer supply chains and development of newly established retailer accounts.
- Contribute to the achievement of total customer satisfaction by providing high quality and timely service to all internal colleagues and external customers.
- Work closely with the Account, Brand, Supply and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and ability to lead collaboration
- Taking internal / external days of supply data along with forecast to understand & impact product flow with adequate lead time
- Take Ad Hoc customer requests & provide deep rooted analysis, uncover insights, & make recommendations to improve performance
- Work with customer and third-party support to validate forecast accuracy and make recommendations as needed to ensure order forecast aligns with forecast and seasonality
- Review customer orders to ensure appropriate quantities, timeliness of product flow and adjust orders as necessary to support sales priorities
- Manage new item launch & end of life (DQ) inventories to reduce raw materials & finished goods waste
- Manage the allocation of promotional volume at store level and analyze results to ensure efficient sell through of product
- Reduce & manage monthly/annual swell. Impact swell negotiations through customer level analysis providing selling story to sales
- Identify and communicate key drivers, and build strong relationships with retailer replenishment teams to ensure alignment to priorities
- Understand & analyze retail execution data, develop into insights & ultimately drive action with key stakeholders’ sales & customers
- Perform other duties as necessary
Requirements
- Bachelor's Degree or years of experience in combination with education.
- Minimum of 5+ years of experience in a customer facing sales analytics capacity
- Prior experience handling multiple data sources internally/externally including shipment, inventory, customer specific data, as well as Nielsen/IRI
- Prior experience with Retail Link, Luminate systems preferred
- Proven understanding of forecasting is required
- Perishable replenishment and inventory experience strongly preferred
- Intermediate Microsoft Excel skills required
- Able to demonstrate ability to build & communicate full picture story based on data analysis
- Ability to work independently in a high-pressure, fast-moving environment that impacts multiple functions
- Ability to work in a collaborative team environment.
- Ability to successfully manage multiple projects and ad hoc requests while applying innovative thinking to drive solutions
- Must be attentive to detail and accuracy
- Excellent written and verbal communication skills
- Entrepreneurial spirit is a must
- Be the expert in your customer supply chain, being able to brief team on any changes to partner requirements.
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.
Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.
For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, paid volunteer time off and military service leave.
Compensation Range: $105,000.00 - $149,000.00, plus bonus.
