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Client Success Manager ID-20228

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values

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The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.

  • Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
  • Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
  • Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.

You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services.

Job Summary

As a Client Success Manager, you will be the primary point of contact for our B2B telehealth clients, ensuring their success, satisfaction, and growth. You'll play a pivotal role in onboarding new clients, optimizing their experience, and proactively identifying opportunities to expand services. This is an opportunity to be at the forefront of healthcare innovation, working with cutting-edge telehealth companies to provide patients with seamless pharmacy solutions.

Essential Functions and Responsibilities

Client Onboarding and Relationship Management

  • Guide new clients through onboarding and ensure a smooth transition into our services
  • Work closely with Operations, Compliance, IT, Finance to properly onboard clients and ensure seamless service delivery. Maintain contacts and follow up with updates

Account Growth and Optimization

  • Identify opportunities to expand client accounts and enhance their experience
  • Effectively communicate product information, policies, and procedures to customers. Schedule routine check-ins with clients

Proactive Problem-Solving

  • Address client concerns, anticipate their needs, and work cross-functionally to deliver tailored solutions
  • Provide customers with updates on their order status and resolve any discrepancies when issues arise

Customer Interaction and Performance Tracking

  • Build and maintain positive relationships with customers through exceptional service
  • Monitor key account metrics and document customer interactions and feedback to improve service quality

Problem Solving

  • Ability to work cross-functionally and solve problems with the ability to anticipate client needs and act proactively
  • Additional projects and responsibilities may be designated by the supervisor

Qualifications

  • Experience in B2B account management, client success, preferably in healthcare, telehealth, or pharma
  • Strong communication and relationship-building skills
  • Data driven decision making skills to track performance and optimize processes
  • Proven ability to multitask effectively
  • Proficiency in Microsoft Excel and email communication

Additional Skills And Competencies

  • Familiarity with pharmacy software systems preferred but not required
  • Customer service experience, particularly in a healthcare or pharmacy setting
  • Excellent interpersonal and communication skills

Cognitive and Physical Demands

  • Requires prolonged sitting and telephone usage
  • Requires the use of office equipment such as computer terminals, telephones or copiers
  • Requires normal vision range
  • Ability to read, hear, speak, keyboard, reason and problem solve

Schedule

5 days per week Monday through Friday, 100% onsite in the office in Miami Gardens.

Pay Range: $60,000 USD - $68,000 USD

At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.

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