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Digital Pathology Field Service Engineer ID-20026

About the Role: Are you a skilled field engineer with a passion for technology and a commitment to customer satisfaction? We are looking for a Digital Pathology Field Service Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring the functionality and reliability of digital pathology products in various medical environments. Ideal locations include Denver Metro Area, CO, Greater Phoenix, AZ, and Southeastern Texas or Western Louisiana. What You'll Do: Preventive Maintenance: Track, schedule, and complete all preventive maintenance and Field Change Orders (FCOs). Installation: Install instruments at customer facilities and product shows, ensuring full functionality according to specifications. Onsite Support: Provide onsite support for all digital products, including installation and initial configuration of various middleware/instrumentation configurations.

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Documentation: Document and record repair information, including work orders and analyzer information, in accordance with SOP timelines and regulatory requirements. Troubleshooting: Analyze, review, and inspect findings to determine the source of problems via telephone and/or on-site; perform troubleshooting to repair or replace necessary parts. Customer Communication: Serve as a communication link between the customer and the company to ensure effective service and high-level customer satisfaction. Resource Management: Manage company resources and equipment effectively, coordinating problem resolution to minimize downtime. What We're Looking for: Strong understanding of service documentation processes. Experience with data gathering and service goal monitoring. Familiarity with automation systems and robotics. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Customer-first attitude. Excellent written and verbal communication skills. Professional manner and superior soft skills. Strong work ethic with proven dependability. Ability to adapt to new technologies and recognize areas for escalation. High school diploma or equivalent Comprehensive PC skills (e.g., Microsoft Windows and Office applications). 1-3 years of experience in an engineering, medical, or science-related environment preferred. At least 2-3 years of experience in a servicing role and customer-facing role experience. Physical Demands and Work Environment: Job operates in a hospital/medical environment with potential exposure to hazardous agents. Average driving is 1-4 hours daily; occasional overnight stays and travel may be required. Must be flexible in working hours, including non-regular business hours and on-call rotation. Why Join Us? We value our employees and offer a supportive work environment that fosters growth and development. If you are ready to take on a challenging and rewarding role, we want to hear from you! Key Skills What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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