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End User Support Technician ID-23051

Summary

 

Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of Lubbock.

 

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Essential Functions

 

  • Reviews and prioritizes user requests for service and support; schedules work;  
  • Installs and tests computers and equipment, peripherals and software. Installs and configures printers;
  • Installs, repairs, and troubleshoots PC's, Printers, Electronic Technology peripherals as dictated by everyday business needs;
  • Resolves help desk issues for users;
  • Evaluates new hardware and software to determine functionality and compatibility with existing configurations.

 Additional Duties:

  • Executes routine computer repairs and installation;
  • Performs related work as assigned.

 

Knowledge and Abilities

 

Knowledge of:

  • IBM-compatible workstations.

Ability to:

  • Communicate effectively orally and in writing;
  • Work effectively in a dynamic, fast paced environment, meet deadlines;
  • Plan and organize personal workload, coordinate with co-workers as a team
    member;
  • Analyze environment, determine requirement alternatives, and make
    recommendations resulting in a network product solution or implementation
    fully satisfying end-user work needs;
  • Establish and maintain effective working relationships with end users.

Physical Requirements:

  • Frequently lift and carry up to 10 pounds.
  • Occasionally lift and carry up to 50 pounds.
  • Frequently bend and kneel during the shift.
  • Frequently push and pull objects.
  • Frequently flex upper trunk forward at the waist and partially at the knees.
  • Frequently rotate upper trunk to the left or right while sitting or standing.
  • Place arms above, at, and below shoulder height.
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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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