FedEx Part-Time (Customer Service) Remote Jobs – WFH (Boston, MA)

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FedEx is hiring motivated and customer-focused individuals for Part-Time Remote Customer Service Representative roles in Boston, Massachusetts. This is an excellent opportunity for individuals looking to work from home while helping customers solve real-time shipping, tracking, and delivery-related inquiries. If you thrive in a fast-paced environment and enjoy providing practical solutions while working remotely, we welcome your application. With FedEx, you'll gain hands-on experience in a globally recognized logistics company while building strong customer support and problem-solving skills. Position Summary As a remote Customer Service Representative, you will be the first line of communication for FedEx customers seeking assistance. You'll handle inbound communications and support requests, ensuring each customer receives prompt, courteous, and thorough service. This part-time opportunity is ideal for individuals looking for work flexibility, stability, and a positive work environment. Primary Responsibilities - Respond to inbound customer calls, emails, or chat inquiries concerning shipping services, tracking, and general support. - Use internal systems and databases to resolve customer questions and follow up as needed. - Troubleshoot service issues such as late or missing packages, address corrections, and claims. - Maintain a high standard of professionalism in every interaction, ensuring customer satisfaction. - Collaborate with internal teams when escalation is necessary to resolve complex issues. Who We're Looking For - Individuals with excellent communication skills and a professional demeanor. - Problem solvers who are detail-oriented and comfortable using online systems and tools. - Self-motivated and independent workers with strong time management. - Ability to remain calm under pressure and maintain accuracy. Required Qualifications - Must reside in or near Boston, MA and be legally authorized to work in the U.S. - High school diploma or GED required. - Previous experience in customer service, especially in remote or call center roles, is preferred. - Basic computer proficiency and reliable internet access. - Availability for part-time scheduling, including some weekends or evenings. What FedEx Offers - Part-time, flexible work-from-home scheduling. - Competitive hourly pay based on experience and performance. - Eligibility for medical, dental, and vision coverage for qualifying employees. - Paid training, sick leave, and holiday pay. - A supportive, inclusive remote work environment. - Opportunities for advancement within FedEx. How to Apply Interested applicants should search for Customer Service opportunities through the FedEx careers portal. If selected, you will receive instructions to complete the next steps, including an online assessment and virtual interview process. No physical presence or office commute is required. FedEx is an Equal Opportunity Employer and actively promotes a culture of diversity, inclusion, and respect for all team members.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...