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Freight Agent - MCI

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Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:*** For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Missouri.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inpersonand not selected for the Freight Agent position at MCI within the last 12 months.***Pay & Benefits: Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Explore more Benefits you'll love: https://careers.southwestair.com/benefitsJob SummaryThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Freight Agents extend Hospitality to Southwest Cargo Customers. This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements. Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. Citizenship required under Federal regulations.Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyWorks in air freight facilitiesMay be exposed to a wide variety of weather conditions and jet and machinery noise and fumesResponsible for opening/closing of the air freight facilities at which they are workingHandles Station AMS and radio communications traffic as neededChecks Cargo information for each flightAnswers Cargo facility telephonesResolve Customer situations by providing Positively Outrageous ServiceWrites and submits irregularity reports as requiredChecks cargo on hand to see that it is properly logged and accounted forChecks that all board mail and Company material is dispatched and sent to indicated StationsResponsibilities include greeting and handling Customers in a polite and friendly mannerRe-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipmentsConducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security programHandles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problemsProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible for ground security and assuring operations follow security proceduresMay perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job DescriptionMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesAbility to work well with others as part of a team, meet the public, and work under stressful situationsMust be able to obtain and maintain GSC qualificationMust comply with DOT drug and alcohol testing programAbility to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulationsAbility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobMust successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary periodMust be aware of hazardous situations and be able to handle emergencies as neededAble to work under pressure and handle many functions at once with many different offices and/or groups of peopleMust work under tight time constraints to accomplish quick turns of aircraftMust possess good written and oral skillsMust be able to effectively communicate verbally by telephone, face to face and public address systemsMust be able to be alert to moving vehicles or aircraft and use radio equipmentMust be able to communicate information and instructions verbally or via radio equipmentEducationRequired: High School Diploma or GEDPreferred: College coursework or degreeExperiencePreferred: Two years of airline/military related work experience in ramp/operations/provisioning functionsLicensing/CertificationMust be able to obtain a SIDA badge and meet all local airport requirementsMust possess a valid state motor vehicle operator's licenseMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flightsPhysical AbilitiesMust be able to lift and move items of 70 pounds and/or moreMust be able to climb, bend, kneel and stand on a frequent basis and for extended periodsMust be able to carry heavy items up and down jetway stairsMust be able to distinguish each color displayed on every type of screening equipmentMust be able to hear and respond to the spoken voice and to audible alarms generated by screening equipmentMust maintain the ability to wear prescribed uniformsOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizenMust be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtimeAbility to read, speak and write EnglishForeign language skills are desirable, but not required*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Pay Rate:$20.40Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won't be available after you apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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