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Front End Pharmacy Technician -Remote (Pennsylvania) ID-19903

About the position

The Front End Pharmacy Technician position at Walgreens is a remote role based in Pennsylvania, responsible for entering new prescriptions, processing exceptions, and communicating with physician offices and patients. The technician also assists with back-end operations as needed, ensuring quality assurance and support for specialized pharmacy programs.

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Responsibilities

  • Enter patient demographics and prescriptions into the data processing system.
  • Process exceptions and make contact with physician offices and patients.
  • Assist in back-end efforts such as picking, packing, and manifesting based on business needs.
  • Provide pharmacist call back and/or patient quality assurance support.
  • Load insurance plans and coordination of benefits for new patients/referrals.
  • Participate in the review/audit of test claims for new patients/referrals.
  • Handle processing of reorders and email distribution as needed.
  • Perform image indexing and AE report filing.
  • Provide primary support and expertise for specialized programs such as ETT or Pharma.

Requirements

  • High school diploma or GED from an accredited school.
  • Active pharmacy technician license or certification as required by state Board of Pharmacy.
  • 1 year of work experience in healthcare, specialty pharmacy, PBM, and/or call center settings.
  • Experience providing customer service to internal and external customers.

Nice-to-haves

  • Good verbal and written communication skills.
  • Interpersonal skills with the ability to communicate in a diplomatic and confidential manner.

Benefits

  • Health insurance
  • Dental insurance
  • 401k
  • Paid holidays
  • Flexible scheduling
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