Manager, Salesforce Administration (Remote Opportunity) ID-7705

January 18, 2025

Overview:

Technology functions within Quest Consumer Inc, empowers consumers with industry-leading, consumer-initiated healthcare testing solutions. As a Salesforce-centric organization, our small but growing team is dedicated to meeting evolving business needs in the consumer initiated testing space. Our collaborative approach and emphasis on independent, objective recommendations draw from our rich industry experience and quantitative methodologies. Competitive edge lies in our diverse team of business, technology, and data strategists, who work in synergy to ensure that expected business case benefits are accurately measured and swiftly realized.

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Responsibilities:

Configuration, design, and end-user support of the Salesforce.com platform
Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com
Maintain user roles and profiles, security settings, access settings, etc.
Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency
Manage data imports, databases, and data cleanup
Manage the integration of applications connected to Salesforce.com, such as Salesforce CPQ (SteelBrick), Marketo, DocuSign, Xactly, etc.
Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
Support cross-functional projects and strategic changes to systems and processes
Collaborate with the business, Information Technology and other stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes
Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications
Create custom salesforce reports for internal business groups. Help teams with appropriate trainings to build reports

Qualifications:

Bachelor's Degree
3+ years of experience developing on Salesforce.com platform
Valid Salesforce Lightning Administrator Certification required
Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC
Ability to identify areas for process improvement and recommend/implement solutions
SFDC Advanced Administration Certification
Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
Strong understanding of data structures and data modeling
Ability to develop effective relationships with business users, technical staff and executive management
Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
Excellent written and oral communication skills
Strong work ethic with a customer service mentality
Flexible with a demonstrated ability to embrace change
Experience with Apex programming, Experience cloud pages, and Data Loader preferred
LWC components and their usage in experience cloud
Design and development of custom flow components
Experience working in an Agile Framework (Scrum or Kanban) preferred