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Medical Assistant I ID-23050

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

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This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Job duties may vary depending on facility.

Medical Assistants are unlicensed individuals who perform under the direction of a licensed provider basic administrative, clerical, and non-invasive routine technical supportive services. Non-invasive technical supportive services are defined as simple, routine medical tasks and procedures. Recognizes and reports changes in a patients’ condition. Functions as a member of the multidisciplinary team. Demonstrates investment in the overall forward movement of the unit and the organization. The duties may vary from setting to setting, depending on the size, location, and type. Applies good interpersonal and communication process utilizing verbal and non-verbal skills to achieve organizational service goals of customer satisfaction and a positive work environment.

As a successful candidate, you will:
  • Prepares for patient visits by reviewing/updating records and ensuring referrals are in place.
  • Sets up exam rooms and ensures necessary instruments are available.
  • Rooms patients, records vitals, chief complaint, medications, and alerts care team to abnormal findings.
  • Assists providers during exams and procedures, ensuring safety protocols and effective communication.
  • Performs basic clinical tasks including injections, phlebotomy, specimen collection, and ADL support.
  • Maintains sterile techniques during procedures and ensures proper handling/disposal of instruments and specimens per OSHA/CLIA standards.
  • Provides patient education using approved materials.
  • Manages exam room cleanliness, supply stocking, and inventory reporting.
  • Schedules tests, procedures, and pre-certifications as needed.
  • Maintains HIPAA compliance, attends required trainings, and participates in staff meetings.

Your qualifications should include:

  • High school diploma or equivalent
  • Graduate of an accredited Medical Assistant program
  • Training in specialty specific assisting a plus
  • Basic Life Support for Healthcare providers from the American Heart Association

Additional Information:

  • This position is represented by a collective bargaining unit.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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