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Ownership CX Specialist ID-19876

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

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In this position...

Be part of Ford Motor Company's Lincoln service division responsible for dealership contacts in northern California. Join our team to make an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.

Responsibilities

What you'll do...
  • Be part of Ford Motor Company's Lincoln service division responsible for dealership contacts in northern California.
  • Join our team to make an immediate impact on key performance indicators (KPIs) for customer satisfaction, remote service experiences, parts purchases and more.
  • Ensure projects and deliverables are communicated and completed in a timely manner.
  • Communicate key metrics in a highly effective manner to be clear and concise with both Company and dealership employees.
  • Contact and manage Lincoln dealership in Northern California area, consulting to improve the Lincoln Ownership experience and Parts & Service business.
  • Identify and help resolve opportunities for process improvement to implement best practices by leveraging mainframe applications and Qlik dashboards. Candidate would be proficient in being able to utilize Microsoft 365 Suite.



Qualifications

You'll have...

  • Bachelor's degree
  • 5+ years of experience within automotive or related industries, with a track record of increasing responsibility.


Even better, you may have...

  • 2+ years of dealership automotive contact experience.
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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