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Remote Dispatcher, Velocare ID-19867

About the position

The Remote Dispatcher role at Velocare, a new business within Cardinal Health, focuses on the efficient dispatching of work orders to field personnel for the delivery of hospital-at-home programs. This position is integral to the operations of Velocare, ensuring that healthcare services are delivered effectively and promptly to customers. The dispatcher will work in a fast-paced environment, coordinating communication between customers and field personnel while contributing to continuous improvement initiatives.

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Responsibilities

  • Create and dispatch work orders for field operations based on orders from channel partners.
  • Ensure accuracy in work order creation and dispatching to field personnel.
  • Serve as the primary communication link between customers and Velocare field personnel via various communication methods.
  • Provide quality service to customers and field personnel, addressing inquiries and service issues promptly.
  • Show empathy and compassion in all interactions with customers and field personnel.
  • Problem-solve issues raised by customers or field personnel.
  • Contribute to innovation and continuous improvement in service quality.
  • Identify opportunities to enhance efficiency in service delivery.

Requirements

  • High school diploma, GED, or equivalent work experience preferred.
  • 1-2 years of related experience preferred.
  • Effective customer service and communication skills.
  • Strong knowledge of Microsoft Office products.
  • Healthcare experience is beneficial.

Benefits

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
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