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Remote Inbound Sales Representative (Voice)

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📋 Description • Join Comcast as a 100% Remote Inbound Sales Representative (Voice) and become the trusted advisor who turns every incoming call into a revenue-generating, loyalty-building moment for millions of customers nationwide. You will sit at the epicenter of Comcast’s growth engine, leveraging consultative sales techniques to uncover needs, overcome objections, and recommend the perfect bundle of Xfinity Internet, TV, Mobile, Home Security, and emerging products. • Own the entire customer journey—from the first “hello” to the final “thank you”—by listening actively, diagnosing pain points, and crafting tailored solutions that maximize value for both the customer and the company. Your success will be measured not only by hitting or exceeding monthly sales targets (uncapped commissions targeted at $17,000 annually) but also by the Net Promoter Score you generate and the lasting relationships you build. • Master a dynamic product portfolio that evolves weekly; you will immerse yourself in training modules, huddles, and digital resources to stay ahead of new offers, pricing, and competitive differentiators. Translate technical jargon into relatable benefits so that every caller—whether a cord-cutter, gamer, or smart-home enthusiast—understands exactly how Comcast can elevate their digital life. • Transform routine support inquiries into upsell and cross-sell opportunities. When a customer calls about a billing question or service outage, you will seamlessly pivot to educate them on faster speed tiers, streaming add-ons, or mobile plans, turning frustration into delight and incremental revenue. • Navigate multiple CRM, ordering, and knowledge-base systems simultaneously while maintaining 99% data accuracy and sub-60-second call wrap-up times. Your keyboard, mouse, and headset become extensions of your thought process as you document interactions, schedule follow-ups, and trigger automated marketing journeys. • Exhibit unwavering professionalism and integrity in every interaction. Adhere to Comcast’s Operating Principles—own the customer experience, know your stuff, win as a team, and do what’s right—ensuring that your recommendations always align with ethical sales practices and long-term customer satisfaction. • Thrive in a fast-paced, metric-driven environment where the queue never sleeps and the leaderboard updates in real time. Demonstrate resilience by bouncing back from objections, adapting to policy changes on the fly, and continuously refining your pitch based on coaching feedback and call analytics. • Collaborate virtually with teammates, supervisors, and cross-functional groups (marketing, tech support, field operations) to resolve complex issues and share best practices. Participate in daily huddles, peer call-listening sessions, and monthly town halls to celebrate wins and surface improvement opportunities. • Maintain rock-solid reliability: commit to 40 hours per week within the Sunday–Saturday 6:00 AM–midnight EST window, with a target shift of 1:30 PM–10:00 PM EST including weekends and overtime as volume spikes. Your consistent attendance directly impacts service levels and customer wait times. • Embrace continuous growth through Comcast’s structured progression plans. Top performers can advance to Senior Sales Rep, Team Lead, or specialized roles in retention, business sales, or training—all while working from the comfort and safety of home.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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