Remote Marketing Manager & Customer Support ID-7690

January 18, 2025

Job Overview

We are seeking a motivated and skilled Marketing & Customer Support Manager to enhance our customer service excellence, elevate brand visibility, and foster product loyalty. In this pivotal role, you will craft and implement strategies that effectively convey our company’s value proposition, while also overseeing high-quality order processing and customer service operations. Your insights will guide business solutions that align with client requirements and organizational objectives, keeping abreast of industry trends that impact our market strategies.

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Key Responsibilities

Analyze customer and market data to identify up-selling and cross-selling opportunities.
Manage customer and account activities through CRM systems to monitor and enhance market share growth.
Conduct competitive analysis and work collaboratively across functions to craft strategies that ensure our products' market success.
Monitor financial, technological, regulatory, and demographic trends to unlock new market opportunities.
Lead the Marketing Department in evaluating the effectiveness of marketing collateral and digital strategies.
Create essential sales tools such as playbooks, qualification guides, and ROI calculators to support the sales process.
Collaborate with the Commercial and Technical Training teams to develop impactful sales training resources and events.
Leverage Voice of Customer (VOC) insights to drive product understanding and develop customer-centric solutions.
Execute market research and pricing analysis to support new product launches.
Oversee the product lifecycle, including launches, updates, and phasing out strategies.
Establish proactive customer engagement through various channels including digital platforms and meetings.
Coordinate and participate in key customer presentations, industry events, and trade shows.
Lead the Commercial Sales & Operations Planning (S&OP) processes and actively engage in its various stages.
Ensure compliance with global trade standards and uphold consistency in commercial communications and branding.
Maintain confidentiality of sensitive company information.
Spearhead special projects and conduct cross-functional analyses as required.

Required Skills

Significant experience in market analysis, VOC analytics, and managing product lifecycles.
Proficient in CRM systems and executing effective marketing strategies.
Strong organizational capabilities to manage multiple projects simultaneously.
Exceptional verbal and written communication skills.
Robust analytical and critical thinking abilities.
Proven track record of thriving in dynamic environments and adapting to changing priorities.

Qualifications

Bachelor's degree in Sales, Marketing, Business Administration, or a related discipline.
Minimum of 5 years of experience in product management or strategic marketing initiatives.
At least 3 years of experience in customer-facing roles, preferably within the energy sector or petroleum laboratory space.
Demonstrated experience in developing go-to-market strategies and executing product launches in B2B and B2C contexts.
Proven ability to collaborate with global teams and engage in trade shows and conferences.
Strong project management skills, particularly within S&OP and strategic planning frameworks.
Technical proficiency in Microsoft Office Suite, web tools, and CRM systems.
Willingness to travel domestically and internationally (~10-15%).

Career Growth Opportunities

Join our team and gain access to professional development initiatives that foster your career trajectory. We prioritize continuous learning and provide opportunities for skill enhancement that can significantly boost your professional journey.

Company Culture And Values

We pride ourselves on maintaining a culture that champions innovation, collaboration, and integrity. Our diverse team is committed to creating an inclusive environment where every employee can thrive and contribute meaningfully.

Networking And Professional Opportunities

As part of our organization, you will have numerous opportunities to build your professional network, engage in collaborative projects, and participate in industry-related events, allowing you to broaden your horizons and grow your expertise.