Remote Marketing Manager & Customer Support ID-7690
Job Overview
We are seeking a motivated and skilled Marketing & Customer Support Manager to enhance our customer service excellence, elevate brand visibility, and foster product loyalty. In this pivotal role, you will craft and implement strategies that effectively convey our company’s value proposition, while also overseeing high-quality order processing and customer service operations. Your insights will guide business solutions that align with client requirements and organizational objectives, keeping abreast of industry trends that impact our market strategies.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Key Responsibilities
- Analyze customer and market data to identify up-selling and cross-selling opportunities.
- Manage customer and account activities through CRM systems to monitor and enhance market share growth.
- Conduct competitive analysis and work collaboratively across functions to craft strategies that ensure our products' market success.
- Monitor financial, technological, regulatory, and demographic trends to unlock new market opportunities.
- Lead the Marketing Department in evaluating the effectiveness of marketing collateral and digital strategies.
- Create essential sales tools such as playbooks, qualification guides, and ROI calculators to support the sales process.
- Collaborate with the Commercial and Technical Training teams to develop impactful sales training resources and events.
- Leverage Voice of Customer (VOC) insights to drive product understanding and develop customer-centric solutions.
- Execute market research and pricing analysis to support new product launches.
- Oversee the product lifecycle, including launches, updates, and phasing out strategies.
- Establish proactive customer engagement through various channels including digital platforms and meetings.
- Coordinate and participate in key customer presentations, industry events, and trade shows.
- Lead the Commercial Sales & Operations Planning (S&OP) processes and actively engage in its various stages.
- Ensure compliance with global trade standards and uphold consistency in commercial communications and branding.
- Maintain confidentiality of sensitive company information.
- Spearhead special projects and conduct cross-functional analyses as required.
Required Skills
- Significant experience in market analysis, VOC analytics, and managing product lifecycles.
- Proficient in CRM systems and executing effective marketing strategies.
- Strong organizational capabilities to manage multiple projects simultaneously.
- Exceptional verbal and written communication skills.
- Robust analytical and critical thinking abilities.
- Proven track record of thriving in dynamic environments and adapting to changing priorities.
Qualifications
- Bachelor's degree in Sales, Marketing, Business Administration, or a related discipline.
- Minimum of 5 years of experience in product management or strategic marketing initiatives.
- At least 3 years of experience in customer-facing roles, preferably within the energy sector or petroleum laboratory space.
- Demonstrated experience in developing go-to-market strategies and executing product launches in B2B and B2C contexts.
- Proven ability to collaborate with global teams and engage in trade shows and conferences.
- Strong project management skills, particularly within S&OP and strategic planning frameworks.
- Technical proficiency in Microsoft Office Suite, web tools, and CRM systems.
- Willingness to travel domestically and internationally (~10-15%).
Career Growth Opportunities
Join our team and gain access to professional development initiatives that foster your career trajectory. We prioritize continuous learning and provide opportunities for skill enhancement that can significantly boost your professional journey.
Company Culture And Values
We pride ourselves on maintaining a culture that champions innovation, collaboration, and integrity. Our diverse team is committed to creating an inclusive environment where every employee can thrive and contribute meaningfully.
Networking And Professional Opportunities
As part of our organization, you will have numerous opportunities to build your professional network, engage in collaborative projects, and participate in industry-related events, allowing you to broaden your horizons and grow your expertise.
