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Remote or Office Live Support Agent

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At Array Behavioral Care, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most.


Array Care is a pioneering company dedicated to enhancing the quality of care through innovative technology solutions. We specialize in providing exceptional support to our clients and partners, ensuring they have the resources needed to deliver outstanding care. Our team values collaboration, growth, and a commitment to excellence in every interaction.


**Key Responsibilities:**

  • Provide timely and effective support to clients via live chat, phone, or email.
  • Troubleshoot and resolve technical issues related to our software and services.
  • Document support interactions and maintain accurate records of client communications.
  • Collaborate with the development team to identify and report recurring issues for system improvement.
  • Participate in training sessions to enhance your skills and stay updated on company products and services.


**Required Skills and Qualifications:**

  • Proven experience in a customer support or technical support role.
  • Strong verbal and written communication skills.
  • Familiarity with troubleshooting software and hardware issues.
  • Ability to work independently and efficiently in a remote or office environment.
  • Basic understanding of technology platforms and an eagerness to learn about the healthcare industry.

The pay range for this role is:
64,000 - 69,000 USD per year(Remote (Minneapolis, Minnesota, US))
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