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Virtual Customer Scheduling Clerk

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At Array Behavioral Care, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most.


Array Behavioral Care is a rapidly growing mental and behavioral health company that provides accessible and quality care to individuals, families, and organizations through a wide range of virtual services. We are dedicated to creating a safe and supportive environment for our clients and our team, and we are looking for a Virtual Customer Scheduling Clerk to join our team.


As a Virtual Customer Scheduling Clerk at Array Behavioral Care, you will play a crucial role in our team by managing our clients' appointments and schedules. You will be responsible for interacting with individuals, their families, and/or referring provider's personnel with professionalism, compassion, and a customer-centric mindset. You will be working remotely in a fast-paced virtual environment, providing exceptional customer service and ensuring a smooth scheduling process for those seeking mental and behavioral health services.


Key Responsibilities:

  • Answering inbound calls and emails from individuals, their families, and/or referring providers seeking mental and behavioral health services
  • Accurately schedule appointments for clients with clinicians based on their needs and availability
  • Provide detailed information about our services and answer any questions or concerns that clients or providers may have
  • Collaborate with internal teams to ensure that all client information and scheduling is accurate and up to date
  • Maintain confidentiality and security of client information in accordance with company policies and HIPAA regulations
  • Proactively reach out to clients to schedule appointments, reschedule appointments, and confirm appointments
  • Utilize scheduling software and other tools to ensure efficient and organized scheduling processes


Qualifications:

  • High school diploma or equivalent required; Bachelor's degree in psychology, social work, or related field preferred
  • 1-2 years of experience in customer service or scheduling role, preferably in a healthcare or mental healthcare setting
  • Excellent communication skills, both verbal and written, with the ability to maintain a professional and empathetic demeanor at all times
  • Strong time-management and organizational skills with the ability to multitask and prioritize in a fast-paced environment
  • Proficient in using computer software and applications, with knowledge of scheduling software a plus
  • Ability to work remotely and adapt to a virtual working environment
  • Basic knowledge of mental and behavioral health services and terminology preferred


Why Join Us:

At Array Behavioral Care, we are passionate about providing quality and accessible mental and behavioral health services to individuals, families, and organizations. By joining our team as a Virtual Customer Scheduling Clerk, you will have the opportunity to make a positive impact on people's lives every day. We offer a competitive salary and comprehensive benefits package, along with a supportive and inclusive work culture where your ideas and contributions are valued.


If you are a dedicated, organized, and compassionate individual with a customer-focused mindset, we encourage you to apply for the Virtual Customer Scheduling Clerk position at Array Behavioral Care. Join us on our mission to improve mental and behavioral health care for all.


The pay range for this role is:
60,000 - 70,000 USD per year(Remote (Colorado Springs, Colorado, US))
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