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Technology Ops Support I

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Company Description:

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description:
  • Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
  • Shift: Fulltime; Salary
  • Job Posting Salary: $55,000-60,000, plus bonus.

Provide Menu Management configuration services for Domino’s franchisee stores (35%)

  • Ensure all franchisee requests are reviewed and scheduled
  • Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
  • Test all updates to ensure strict quality
  • Deliver all system controls upgrades in a timely fashion within customer requirements
  • Maintain and clear all requests daily from the Setup mailbox
  • Assist with Menu Management implementations requiring a large resource base

Provide Menu Maintenance for Domino?s franchise community (35%)

  • Review franchisee requests for local marketing and discuss with owner.
  • Create plan to implement aforementioned requests.
  • Implement requested change or coupon request and test completely.
  • Test new RMM functionality

Identification and problem resolution for Menu Management data in the store community (15%)

  • Resolve franchisee issues to include food cost issues or menu changes.
  • Compile franchisee quality metrics for management review
  • Test corrective actions prior to deployment of menu or inventory changes

Pulse new product assistance (10%)

  • Assist with new product deployment when required
  • Test the proposed fixes and new products for functionality

Assist Deployment group (5%)

  • Supplement Deployment group when upgrading major version of POS system
  • Assist with any special deployment activities when required
Qualifications:
  1. Bachelor’s degree in computer science or comparable experience preferred.
  2. Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting.
  3. MS SQL Scripting, MS Office, and reporting skills.
  4. Ability to be on-call and handle off-hours support calls.
  5. Excellent customer service skills.
  6. Excellent oral and written communication.
Additional Information:

Benefits:

  • Paid Holidays and Vacation
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus

All your information will be kept confidential according to EEO guidelines.

Additional Information

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