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VP of Talent Operations - US-Based

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<p><b style="font-size: 13.5pt;">Job Summary:</b></p><p><br></p><p>As the VP of Talent Operations, you will act as the chief architect and operator of the Toptal Marketplace—our open, two-sided talent platform—driving the strategy, structure, and execution needed to scale this offering with precision and excellence. You will bring an engineer’s mindset to solving complex marketplace dynamics, building operational frameworks that ensure our supply of world-class talent meets the evolving demands of clients at scale, without compromising on Toptal’s rigorous quality standards.</p><p><br></p><p>You will own the end-to-end performance of the Talent Operations function, developing the systems, processes, and teams that enable it and overseeing how the marketplace functions to deliver high-quality, high-velocity matches between talent and clients. You will design and implement infrastructure that allows the marketplace to operate as a set of composable services—akin to APIs—that seamlessly integrate across Toptal’s ecosystem. You will lead cross-functional teams spanning supply, demand, quality, and experience, ensuring alignment and operational clarity across the organization.</p><p><br></p><p>This role demands a builder’s mindset, a deep sense of ownership, and a bias toward scalable solutions. You will not only execute but also invent, pushing the limits of what’s possible in digital talent marketplaces. Your work will directly accelerate the growth and profitability of Toptal’s open talent offering, delivering world-class outcomes for both clients and talent. You will collaborate with a high-caliber leadership team, bringing strategic rigor and operational excellence to one of the most dynamic areas of the business.</p><p><br></p><p>This is a remote position. Resumes and communication must be submitted in English.</p><p><br></p><p><b style="font-size: 13.5pt;">Responsibilities:</b></p><p><br></p><p>You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients. Working with our Executive and Marketing teams, you will develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction to continually attract high caliber talent and deliver an outstanding client experience.</p><p><br></p><p>Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline processes that result in efficient means to source, screen, and place talent under expanding vertical and specialization scenarios. You will continually gain insights from data and analytics in order to make sound business decisions. By applying your top-level leadership skills, you will ensure that your growing team is highly motivated and qualified to deliver upon Key Performance Indicators that result in achievement of core business objectives. You will ensure strong management oversight and collaborative interactions between clients, talent, and our core team to support achievement of objectives in the day-to-day operations.</p><p><br></p><p><b style="font-size: 13pt;">In the first week, expect to:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Onboard and integrate into Toptal.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Rapidly begin learning about Toptal’s history, culture, and vision.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Shadow key teams across the company to learn the core of Toptal’s operations and capabilities.</p><p><br></p><p><b style="font-size: 13pt;">In the first month, expect to:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Complete a current state assessment of the structure and functions within Talent Operations.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Review and update Annual and Quarterly OKRs for Talent Operations and its subfunctions.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Review and redefine career paths for roles within Talent Operations.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Reevaluate and develop recommendations for a competitive commission, compensation, and incentive structure with the CFO.</p><p><br></p><p><b style="font-size: 13pt;">In the first three months, expect to:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Implement a performance framework that will ensure each process step has an effective measure or KPI solution.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Review and enhance training materials to ensure that all roles inside of Talent Operations have a clear direction in order to maintain high quality standards, adopt best practices, and adhere to operating policies.</p><p><br></p><p><b style="font-size: 13pt;">In the first six months, expect to:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Develop and mature feedback loops between Talent Operations and processes external to Talent Operations, while exercising discretion and independent judgment.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Develop procedures and processes to ensure that all talent has been sent to clients within newly established guidelines.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Optimize talent screening quality and bandwidth to achieve newly established guidelines.</p><p><br></p><p><b style="font-size: 13pt;">In the first year, expect to:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Strengthen the infrastructure within Talent Operations for long-term scalability and client satisfaction in a constantly evolving work environment.</p><p><br></p><p><b style="font-size: 13.5pt;">Qualifications and Job Requirements:</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Ability to formulate and successfully execute upon business unit Key Performance Indicators.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Understanding of Data Architecture and Analytics toolkits and languages.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Experience with development of risk management processes designed to detect and prevent fraudulent activities.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Experience working in the recruiting, outsourcing, and/or talent space is a plus.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.</p><p><br></p><p><b style="font-size: 13pt;">Essential Job Functions</b></p><p><br></p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Regularly and reliably attend scheduled virtual team meetings on camera.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Work independently with minimal supervision.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Use all required digital collaboration tools.</p><p><span style="font-size: 10pt;">·</span><span style="font-size: 7pt;">        </span>Prioritize and self-manage workflows and deadlines.</p><p><br></p><p><b style="font-size: 13.5pt;">US FLSA Classification: Full-Time/Exempt</b></p><p> </p> <p></p><p><br></p><p></p>

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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