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🌐 Remote Enterprise Triage Coordinator – Specialty Care | Great Pay + Full Benefits Package

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Job Description

We are seeking an organized, detail-oriented, and motivated professional to join our team as a Remote Enterprise Triage Coordinator (Specialty Division). This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy problem-solving, and want to play a crucial role in supporting both patients and healthcare professionals.

As a Triage Coordinator, you will serve as the first point of contact for patients, caregivers, and providers who need assistance navigating specialty services. Your primary responsibility will be to evaluate, prioritize, and direct cases to the appropriate departments while ensuring accuracy, timeliness, and empathy in every interaction. This position combines administrative expertise with compassionate service, making it ideal for someone who wants a rewarding remote career with long-term growth opportunities.

By joining our team, you’ll gain access to a competitive salary, a comprehensive benefits package, and the flexibility of working from home—all while helping improve healthcare coordination and patient outcomes.

Key Responsibilities

As a Remote Enterprise Triage Coordinator, your day-to-day responsibilities will include:

Reviewing and assessing incoming requests to determine the appropriate level of urgency and care pathway.

Coordinating communications between patients, healthcare providers, pharmacies, and internal teams.

Prioritizing cases based on medical necessity, compliance guidelines, and organizational policies.

Maintaining accurate documentation in electronic health records (EHR) systems.

Monitoring case status and ensuring timely follow-up with patients and providers.

Managing workflows, escalating urgent cases, and preventing delays in patient care.

Providing clear, empathetic support to patients and families navigating complex care processes.

Supporting enterprise-level operations by identifying workflow improvements and ensuring high-quality service delivery.

Skills & Qualifications

We are looking for candidates who can balance professional communication, organizational skills, and problem-solving abilities.

Required:

Residency in the U.S. (Remote role – Pennsylvania candidates strongly encouraged).

High school diploma or equivalent (Bachelor’s degree preferred).

At least 1–2 years of experience in healthcare coordination, call center, triage, or customer service.

Strong knowledge of medical terminology, healthcare systems, or specialty pharmacy processes (preferred but not required).

Excellent verbal and written communication skills.

Proficiency with computer systems, EHR platforms, and Microsoft Office tools.

Strong organizational skills with the ability to manage multiple cases simultaneously.

High attention to detail, with a focus on accuracy and compliance.

Ability to work independently in a remote environment while staying connected to team goals.

Salary & Benefits

We value our employees and believe in rewarding hard work with competitive pay and excellent benefits.

Salary Range: $23 – $35 per hour (based on experience and qualifications).

Performance Bonuses: Eligibility for quarterly performance-based incentives.

Health Insurance: Comprehensive medical, dental, and vision coverage.

Paid Time Off (PTO): Generous vacation days, paid holidays, and sick leave.

Retirement Savings: 401(k) with employer match.

Flexible Schedule: Remote role with options for flexible hours to support work-life balance.

Technology Package: Company-provided equipment or reimbursement for home office setup.

Career Development: Ongoing training programs and professional growth opportunities.

Employee Wellness: Access to telehealth, mental health services, and wellness stipends.

We aim to ensure every team member feels valued, supported, and secure—not just in their career, but in their overall well-being.

Why Work With Us?

Becoming a Remote Enterprise Triage Coordinator means joining a forward-thinking healthcare organization that values people, innovation, and service.

Here’s why our employees love being part of the team:

Impactful Work: You’ll play a vital role in ensuring patients receive timely care and support.

Remote Flexibility: Enjoy the benefits of working from home while staying connected to a collaborative team.

Professional Growth: We provide structured career paths and mentorship to help you advance.

Positive Culture: Join a diverse, inclusive, and supportive workplace where your contributions are recognized.

Security & Stability: Competitive salary, reliable pay, and strong company values you can count on.

Who Should Apply?

This role is perfect for individuals who:

Have a passion for healthcare and patient advocacy.

Excel in organizational coordination and thrive in structured environments.

Want a remote career that offers flexibility without compromising salary or benefits.

Enjoy solving problems and ensuring smooth communication between teams.

Are seeking a long-term role with opportunities for growth.

Whether you are experienced in healthcare operations or transitioning from another field with strong customer service and coordination skills, we encourage you to apply.

✅ Apply Today

If you are ready to take the next step in your career and join a company that values dedication, compassion, and innovation, we want to hear from you!

Apply now to become a Remote Enterprise Triage Coordinator (Specialty) and enjoy the benefits of a rewarding career, competitive salary, and the flexibility of remote work.

Take this opportunity to build your future while helping others navigate their healthcare journey with confidence and care.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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