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ADMINISTRATIVE TECHNICIAN - SUPPORT SERVICES - HYBRID

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The candidate must reside within the following county(s) within Region 8: Bexar, Kerr, Bandera, Gillespie, Kendall, Comal, Guadalupe, Frio, La Salle, Atascosa, Wilson, Karnes, Victoria, De Witt, Lavaca, Calhoun, Jackson, Val Verde, Edwards, Real, Kinney, Uvalde, Medina, Maverick, Zavala and Dimmit County.

PRIMARY FUNCTION/RESPONSIBILTY

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs data entry into IMPACT and other electronic programs and systems.
  • Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.
  • Types correspondence, forms narratives meeting notes, and other documents to support work of the unit and files related documents.
  • Assists with special projects as assigned by supervisor and upper leadership.
  • Meets one on one with other unit admins as requested to assist with training needs.
  • Performs other duties as assigned and required to maintain unit operations.

Support Services:

General:
  • Performs data entry into IMPACT and other electronic programs and systems.
  • Prepares and maintains statistical reports, case control systems, case records and related files for the unit.
  • Types correspondence, forms narratives, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
  • Performs other duties as assigned and required to maintain unit operations.
  • Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
  • Attends work regularly in accordance with agency leave policy.
  • Assists with managing, Family Navigator, Case Care, and Support Services Mailboxes.
  • Travel required to quarterly in person meetings and other meetings/trainings as needed.
  • Perform other related duties as assigned.
ICPC:
  • Oversees the ICPC Mailbox, ensuring efficient processing of all incoming and outgoing ICPC requests.
  • Coordinates the completion of required ICPC paperwork by sending it to placement resources.
  • Executes Child Abuse and Neglect background checks, criminal history checks, and requests fingerprinting as necessary.
  • Routes completed caretaker documents and ICPC packets for parent/relative/kinship home studies to the Belong Home Study Requests mailbox.
  • Collaborates with SJRC Texas CPA staff during monthly ICPC Status staffings to track home study progress and verify caretakers.
  • Documents the status of ICPC requests through memos uploaded in IMPACT.
  • Tracks and manages data related to incoming/outgoing ICPC requests and courtesy supervision assignments using SharePoint.
  • Facilitates courtesy supervision by assigning appropriate personnel for out-of-state placements within the Belong catchment area.

Level of Care:

  • Manage the Belong YFT and T3C mailboxes by processing all incoming Level of Care (LOC) requests.
  • Review service level packets for completion and approve them before submitting to the service level provider for review.
  • Monitor and track quarterly provider reviews and document any LOC changes.
  • Maintain accurate records of all service level submissions and upload LOC determinations into CareMatch.
  • Upload relevant documents into IMPACT and SharePoint and ensure distribution to all appropriate parties.
Daycare:
  • Manage the Belong Daycare Mailbox, processing all daycare requests and verifying required documentation, including Form 1809 and employment verification.
  • Ensure accurate and complete data entry of daycare and caregiver information into IMPACT.
  • Coordinate the daycare waiver process by preparing and submitting waiver packages, along with supporting documentation, to the Vice President of Placement for approval and subsequently to the DFPS State Office Waiver Mailbox.
  • Submit completed daycare requests in IMPACT to the DFPS Daycare Program Director.
  • Forward Form 1809 and employment verification to the DFPS Region 8 Daycare Mailbox for assignment and processing
QUALIFICATIONS

Required:

  • High School Diploma or G.E.D. Certification.
  • 1+ years of related experience in Administration or Human Resources field.

Preferred:

  • Associates Degree in Accounting, Business Management, or related field.
  • Experience using Microsoft software.
  • Experience working in an office supporting several staff members.


Certifications/Licenses/Registrations:

  • Valid Texas Driver’s License, good driving record, ability to provide own transportation and proof of current automobile insurance.

PHYSICAL/MENTAL REQUIREMENTS AND INFORMATION

  • Body mobility to stoop, kneel, bend, reach, walk and walk briskly in order to interact with and monitor children.
  • Stamina to work long days and drive long distances.
  • Moderate to heavy lifting up to 60 pounds.
  • Must have the ability to communicate both verbally and in writing.
  • Must have the ability to give and receive verbal and written instructions (with or without hearing aids).
  • Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses).
  • Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs.
  • Home-like settings with varying moderate to high degrees of background noise.
  • Light and ventilation are found in a typical home setting.
  • Campuses are smoke-free, except on permitted campuses in designated areas.
  • Possible injury when lifting or moving if employee fails to use proper body mechanics, or if proper techniques are not used.

DESCRIPTION OF ORGANIZATIONAL RELATIONSHIP/REPORTING RELATIONSHIPS


Supervised by: Unit Supervisor

Supervises: N/A
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