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American express remote jobs virtual customer care professional ID-11031

Job Summary

American Express is seeking dynamic, customer-focused individuals to join our team as Virtual Customer Care Professionals. In this role, you will be the face of our company, delivering exceptional customer service to our cardmembers from the comfort of your home. This position is ideal for those who are enthusiastic about providing tailored solutions, possess strong communication skills, and have a passion for excellence.

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Key Responsibilities

  • Provide world-class customer service by handling incoming calls, emails, and chat inquiries.
  • Assist cardmembers with account inquiries, transaction details, and rewards programs.
  • Resolve issues efficiently while maintaining the highest standards of professionalism.
  • Identify customer needs and provide personalized recommendations for American Express products and services.
  • Maintain a thorough understanding of company policies, procedures, and digital tools to assist customers effectively.
  • Document all interactions and ensure data accuracy in customer accounts.
  • Work collaboratively with team members to enhance service delivery and meet performance goals.

Required Skills and Qualifications

  • High school diploma or equivalent (Bachelors degree preferred).
  • Exceptional verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in using digital tools, including CRM software, Microsoft Office Suite, and web-based applications.
  • Comfortable with technology and virtual work environments.
  • Must have a private, secure workspace and reliable high-speed internet.

Experience

  • Minimum 1 year of experience in customer service, call center, or a similar role.
  • Experience in financial services or credit card customer service is a plus.

Working Hours

  • Flexible shifts are available, including evenings, weekends, and holidays.
  • A minimum commitment of 20–40 hours per week, depending on your schedule and role.

Knowledge, Skills, and Abilities

  • A passion for delivering outstanding customer experiences.
  • Familiarity with financial products and services is advantageous.
  • Ability to work independently while staying connected with the virtual team.
  • Strong organizational skills with a keen eye for detail.

Benefits

  • Competitive hourly pay with performance incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid training and career development opportunities.
  • Generous paid time off and holiday schedule.
  • Retirement savings plan with employer match.
  • Discounts on American Express products and partner services.

Why Join American Express?

Joining American Express means being part of a globally respected company that values its employees. We invest in your success with ongoing training, career progression opportunities, and a supportive work culture. Your contributions directly impact our mission to provide unparalleled service and create meaningful customer relationships.

How to Apply

To apply for this exciting opportunity, please visit our careers page. Submit your resume and a cover letter outlining your qualifications and passion for delivering exceptional customer service.

Take the next step in your career journey with American Express – apply today!

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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