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Assistant Store Manager - White House Black Market

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About the position

Responsibilities

  • Analyze sales reports and KPIs to determine business needs and execute sales strategies in partnership with the Store Manager.
  • Establish and communicate clear expectations for the store team, holding them accountable for performance and behavior standards.
  • Control payroll and supply budgets effectively.
  • Oversee operational activities such as scheduling, audits, inventory, and payroll accuracy.
  • Ensure compliance with laws and loss prevention policies, conducting training for associates.
  • Administer operational processes including inventory management and merchandise flow.
  • Maintain visual presentation and organization of the store to reflect the brand.
  • Motivate and develop the sales team to meet sales and productivity goals.
  • Train and coach the selling team on product knowledge and customer service.
  • Model and promote exceptional customer service standards and practices.

Requirements

  • High School diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Ability to learn or adapt to company-provided technology.
  • Proven customer service skills with a strong sales and leadership track record.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training, and team-building skills.
  • Knowledge of administrative aspects of store operations.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance and flexibility to work nights, weekends, and holidays.

Benefits

  • Equal opportunity employer with a commitment to diversity and inclusion.
  • Accommodation available for applicants with disabilities.
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