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Associate Customer Service Specialist, Production Chemicals

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<p style="text-align:left"><b>Work Schedule</b></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><b>Environmental Conditions</b></p>Office<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><h2>Account Service Coordinator, Production Chemicals and Service</h2><p>Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. With over $1 billion invested annually in R&D, we empower you to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.</p><p>The Production Chemicals and Services (PCS), a Thermo Fisher Scientific brand, is an extension of our biopharmaceutical customers’ supply chain management team, offering customers a range of cGMP raw materials and supply chain solutions that can improve development and manufacturing operations. We understand the minor and major implications that affect the biopharmaceutical production chemical and raw material space that can negatively impact our customer’s success. Ultimately, we help our customers mitigate risk, reduce costs, and achieve the highest quality standards, so they can focus on what matters most – developing and manufacturing life changing therapeutics.</p><p>The Account Service Coordinator (ASC) provides effective customer service for the three most important assets of PCS —customers, vendors, and co-workers—by applying excellent, in-depth knowledge of Company products and programs.</p><p></p><h2><b>Location:</b></h2><p>This is a hybrid role in Morrisville, NC. No relocation assistance provided</p><p></p><h2><b>Responsibilities:</b></h2><p>Ensure that customer purchase orders are processed in a timely and accurate manner and meet all customer requirements and align with data in PCS ERP including pricing, unit of measure, and billing information.</p><ul><li>Work with vendors to prevent customer shutdowns to assure delivery dates can be met and when needed work with sales for alternative material solutions.</li><li>Handle open orders including updates to estimated ship dates, changes in customers requested dates, and other changes. Open order lines to handle, can be upwards of a few hundred order lines for our larger customers.</li><li>Complete daily procedures involved in order management including ESD (Estimated Ship Date) management of past due or approaching ESD dates.</li><li>Meet and/or exceed customer expectations by providing timely and accurate responses to all customer inquiries and update orders as changes arise.</li><li>Work directly with vendor partners to confirm unpublished lead times.</li><li>Creation of customer-specific reports, including open orders, dedicated inventory and/or customer owned reports.</li><li>Lead calls with customers to review open orders and/or dedicated inventory.</li><li>Process returns and credit memos and work with finance teams to support invoice discrepancies as needed.</li><li>Use the PPI system in daily activities, including Tier 1 Daily Management Board.</li><li>Use Trackwise system for entry and processing of Problem Resolutions, Corrective Actions, and CAPA’s.</li><li>Use Intelex and Thermo Fisher University to complete required training.</li><li>Maintenance of Customer Cheat Sheets (customer requirements) for dedicated accounts</li></ul><h2><b>Minimum Qualifications:</b></h2><ul><li>Experience with order entry and daily order management, preferably within an ERP (AS400 ) or a CRM system (Salesforce)</li><li>2+ years preferred of Customer Service-related experience</li><li>Strong written and oral communication\ skills with the ability to collaborate with a wide variety of audiences</li><li>Be able to successfully collaborate with other departments within the Company such as Procurement, Sales, and Finance</li></ul><p>We are an equal opportunity employer and value diversity in our workforce. We strive to create a positive work environment where all employees can thrive. Accommodations can be provided for individuals with disabilities during the application and interview process. If you require any accommodations, please contact us. Join us at Thermo Fisher Scientific and make a significant contribution to the world of science and technology.</p><h2><b>Benefits:</b></h2><p>We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.</p><h2><b>Apply today at http://jobs.thermofisher.com</b></h2><p></p><p></p><p></p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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