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Job Title: Jira & Confluence Migration Specialist

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Position Overview:

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We are seeking an experienced professional to lead the migration of our Atlassian tools from a Data Center environment to Atlassian Cloud (SaaS). The ideal candidate will have hands-on experience in planning, executing, and managing similar migrations with a deep understanding of cloud architecture and best practices for ensuring a seamless transition.

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Key Responsibilities:

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  • Provide support for on-call escalations and conduct root cause analysis of given issues
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  • Independently resolve tickets within agreed SLA of ticket volume and time
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  • Adhere to quality standards, regulatory requirements, and company policies
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  • Work on value-added activities such as Knowledge base update and management, Training freshers, coaching analysts
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  • Ensure positive customer experience through First Call Resolution and minimum rejected resolutions/ Reopen Cases
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Required Skills and Qualifications:

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  • Proven experience in migrating Jira and Confluence from Data Center to Atlassian Cloud (SaaS)
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  • Deep understanding of Jira and Confluence architecture, configurations, and administration
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  • Hands-on experience with Atlassian migration tools (e.g. Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant)
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  • Strong knowledge of Atlassian Cloud features and limitations
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  • Familiarity with third-party plugins and their compatibility with Atlassian Cloud
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  • Experience with user management, including SSO and integration with identity providers (e.g. Okta, Azure AD)
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  • Excellent problem-solving and troubleshooting skills
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  • Strong communication and collaboration skills, with the ability to work with technical and non-technical stakeholders
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