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Authorization Coordinator, Home Health - Full-time

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We are so glad you are interested in joining Sutter Health! **Organization:** SCAH-Sutter Care at Home - Bay **Position Overview:** Position reports in frequently to San Francisco with some potential for Hybrid remote work. This position serves as the clerical support to the regional home health referral management team. This position assists the Clinical Referral Specialist and Home Health Administrator in ensuring the effective communication between referral management staff, referring physicians, facilities, skilled nursing facilities, patients, families, home health, AIM and hospice staff across SCAH offices, patient care liaisons, and other referral sources. The Referral Specialist assists in managing the inbound and outbound phone calls and documenting and processing home care referrals in the EMR system. The Referral Specialist assists with scheduling start of care visits with patients and families, per business needs. Maintains regular communication with home care teams regarding new referrals, and supports statistics and reporting functions. Consistently utilizes and promotes use of excellent customer service skills. The Referral Specialist reports directly to the Home Health Administrator. **Job Description** : **EDUCATION** + _Equivalent experience will be accepted in lieu of the required degree or diploma._ + HS Diploma: Or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments. Or equivalent education/experience **CERTIFICATION & LICENSURE** + Current PPD **PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:** + 2 years experience working in a health care environment. + Customer service background via telephonic communications. + Proven customer relations and phone etiquette abilities. + Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems. **DEPARTMENT SPECIFIC SKILLS AND KNOWLEDGE** + Knowledge of basic Medical Terminology preferred. + Familiarity with ICD-10 coding preferred but not essential. + Able to operate copy machines, fax machines, basic computer programs, word processing and e-mail. Familiarity with Excel preferred. + Excellent communication skills, written and verbal English skills required. + Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required. + Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems. + Strong data entry and general computer skills required. This position maintains a 5% or less data entry error. + Must be able to flex with the increased workflow when census is higher and recognize urgency of each task. + Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned. + Must be able to hear, read, write and speak clearly to effectively communicate with department staff, other employees and community, and carryout essential functions. + Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor. + Must be able to deal with a challenging work environment from time demands and conflicting priorities. Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements. + At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty, as appropriate. + Must be able to work weekends and holidays per the business needs. **Job Shift:** Days **Schedule:** Full Time **Shift Hours:** 8 **Days of the Week:** Monday - Friday **Weekend Requirements:** As Needed **Benefits:** Yes **Unions:** Yes **Position Status:** Non-Exempt **Weekly Hours:** 40 **Employee Status:** Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $27.63 to $34.45 / hour _The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _​_
We are so glad you are interested in joining Sutter Health! **Organization:** SCAH-Sutter Care at Home - Bay **Position Overview:** Position reports in frequently to San Francisco with some potential for Hybrid remote work. This position serves as the clerical support to the regional home health referral management team. This position assists the Clinical Referral Specialist and Home Health Administrator in ensuring the effective communication between referral management staff, referring physicians, facilities, skilled nursing facilities, patients, families, home health, AIM and hospice staff across SCAH offices, patient care liaisons, and other referral sources. The Referral Specialist assists in managing the inbound and outbound phone calls and documenting and processing home care referrals in the EMR system. The Referral Specialist assists with scheduling start of care visits with patients and families, per business needs. Maintains regular communication with home care teams regarding new referrals, and supports statistics and reporting functions. Consistently utilizes and promotes use of excellent customer service skills. The Referral Specialist reports directly to the Home Health Administrator. **Job Description** : **EDUCATION** + _Equivalent experience will be accepted in lieu of the required degree or diploma._ + HS Diploma: Or equivalent with successful completed course work or equivalent experience in medical terminology &/or working in healthcare environments. Or equivalent education/experience **CERTIFICATION & LICENSURE** + Current PPD **PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:** + 2 years experience working in a health care environment. + Customer service background via telephonic communications. + Proven customer relations and phone etiquette abilities. + Clerical and computer skills required including experience with office machines and a working knowledge of phone and filing systems. **DEPARTMENT SPECIFIC SKILLS AND KNOWLEDGE** + Knowledge of basic Medical Terminology preferred. + Familiarity with ICD-10 coding preferred but not essential. + Able to operate copy machines, fax machines, basic computer programs, word processing and e-mail. Familiarity with Excel preferred. + Excellent communication skills, written and verbal English skills required. + Ability to professionally handle confidential information, comply with HIPPA regulations and maintain workflow systems required. + Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems. + Strong data entry and general computer skills required. This position maintains a 5% or less data entry error. + Must be able to flex with the increased workflow when census is higher and recognize urgency of each task. + Must be able to communicate effectively, to perform multiple tasks effectively and efficiently, to work with minimal supervision, to react to change productively and to handle other essential tasks as assigned. + Must be able to hear, read, write and speak clearly to effectively communicate with department staff, other employees and community, and carryout essential functions. + Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, and to effectively solve unique problems as they arise or identify when to consult supervisor. + Must be able to deal with a challenging work environment from time demands and conflicting priorities. Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements. + At orientation and annually thereafter, must be able to meet core competencies for position and area of specialty, as appropriate. + Must be able to work weekends and holidays per the business needs. **Job Shift:** Days **Schedule:** Full Time **Shift Hours:** 8 **Days of the Week:** Monday - Friday **Weekend Requirements:** As Needed **Benefits:** Yes **Unions:** Yes **Position Status:** Non-Exempt **Weekly Hours:** 40 **Employee Status:** Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $27.63 to $34.45 / hour _The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package._ _​_
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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