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Bilingual Customer Support Specialist

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Hi, we're CompanyCam.<br><br>We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.<br><br>But don't let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them!<br><br>The Role<br><br>Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving <strong>Bilingual</strong> <strong>Customer Support Specialist</strong> to join our Support team.<br><br>The CompanyCam Support team is scaling fast. We're looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.<br><br><strong>Location:</strong> Candidates must permanently and currently reside in the United States. Employees are not required to work in the office or relocate to Lincoln, Nebraska, for this opportunity. Employees are encouraged to come hang at headquarters for up to 10 days per calendar year on CompanyCam's dime.<br><br><strong>What You'll Do<br><br></strong><ul><li>Work with users over live chat, email, SMS messages, and Whatsapp.</li><li><strong>Offer solutions</strong> or workarounds for various questions or issues.</li><li><strong>Troubleshoot</strong> our product, the users' devices, and our partner integrations.</li><li>Take customer feedback and document it for our product and engineering teams.</li><li><strong>Maintain our self-serve documentation</strong> for internal teams as well as our customer knowledge base.</li><li>Translate written customer-facing content from English to Spanish, including but not limited to in-app content, marketing video voice-overs, and customer classes.<br><br></li></ul>The Impact You'll Have<br><br><em><strong>At CompanyCam, your work makes a real impact.</strong> Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. <strong>In this role, you'll drive impact by:<br><br></strong></em><ul><li>Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.</li><li>Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.</li><li>Enhancing the customer journey by maintaining and improving internal and external documentation to empower self-service.</li><li>Supporting CompanyCam's mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.<br><br></li></ul><strong>What You'll Bring<br><br></strong><ul><li><strong>Fluency in writing, speaking, and translating Spanish.</strong> Strong written Spanish experience is a must.</li><li><strong>1+ years of</strong> experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).</li><li><strong>Technical savvy,</strong> with experience in troubleshooting techniques and best practices.</li><li><strong>Stellar communication skills,</strong> both verbal and written, but know it's equally important to listen and understand our customers.</li><li>Experience authoring tutorials and articles for public and internal knowledge bases, preferred.</li><li>Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.</li><li><strong>Strong critical thinking skills</strong> with the ability to interpret and act on resources/information.</li><li>A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.</li><li>A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.<br><br></li></ul><strong>Benefits & Compensation<br><br></strong>This is a salaried position at CompanyCam. Our starting salary range is <strong>$44,000</strong> per year and is based on experience. We also offer meaningful equity and other benefits.<br><br><em>CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.<br><br></em>For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we'll respond promptly. Please do not include any medical or health information in your message.<br><br><strong>Note:</strong> Resumes sent to this email will <strong>not be reviewed or responded to</strong>. To be considered for a position, you must apply directly through our careers page.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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