Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Bilingual Safety and Well Being (SWB) Call Specialist | Remote in San Antonio, TX

Other Jobs To Apply

Bilingual Safety and Well Being (SWB) Call Specialist | Remote - ICF International - San Antonio, TX - work from home job
Company: ICF International
Job description: The Safety and Well Being (SWB) Call Specialist will be responsible for responding to providing quality services to the children, sponsors, community members and other callers, while maintaining professional judgement, especially in situations where the caller is in crisis. The position reports to Lead SWB Call Specialist.

ICF offers an excellent benefits package, an award-winning talent development program, and fosters a highly skilled, energized, and empowered workforce.

This will be a remote position.

Key Responsibilities:

  • Make and respond to all calls as needed.
  • Maintain composure and professionalism when calls involve reports of behavioral disruptions, mental health crisis, or runaway behaviors or requests for family emotional, behavioral, or psychological supports and interventions.
  • Work closely with the call center staff, ORR (client) and client’s stakeholders in the execution of deliverables and services.
  • Ensure compliance and state and federal requirements.
  • Triage all calls to assure appropriate level of response through referrals, service planning and documentation of services for the calls completed.
  • Assure uniform quality standards are applied to all calls.
  • Meet all deadlines required by program supervisor and federal partners.
  • Ability to effectively communicate in writing and verbally in English and Spanish
  • Work in cooperation with stakeholders, including legal service providers, court officials, State and Federal partners.
  • Assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
  • Complete tasks required pertaining to 30-day SWB assessments.
  • Complete ingoing/outbound calls to assess safety of clients who have been reunified, clients who are believed to have a safety concern, and
  • Make appropriate referrals to Federal, State and local officials.
  • Recognize the need for crisis intervention and elevate a call for further assistance.
  • Document all calls electronically.
  • Provide all information for reports in a timely manner.
  • Follow all protocols and policies in answering calls.
Basic Qualifications:
  • Bachelors degree.
  • Minimum of 2 years of experience working with immigrant populations and/or child welfare field.
  • Bi-lingual English and Spanish.
Preferred Skills/Experience:
  • Minimum of 2 years’ experience working with unaccompanied children or refugee minors.
  • Minimum of 2 years’ experience interviewing children.
  • Experience with Office of Refugee Resettlement.
  • Call Center experience.
  • Ability to work weekends, nights, evenings and holidays as needed or requested by the position.
Professional Skills:
  • Strong oral and written communication skills
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Strong attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work well both individually and in a team environment.
  • Ability to prioritize multiple tasks while demonstrating the initiative to work with minimum supervision.
  • Ability to work with all levels of internal staff, as well as outside clients and vendors.
  • Ability to be flexible to handle multiple priorities.
  • Ability to travel up to 25%
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.
  • Uphold confidentiality in all areas of the service population.
  • Sound business ethics, including the protection of proprietary and confidential information.
Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: and

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: $51,333.00 - $87,267.00

Nationwide Remote Office (US99)
Expected salary: $51333 - 87267 per year
Location: San Antonio, TX
Job date: Thu, 03 Aug 2023 03:05:29 GMT
Apply for the job now!      
Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts