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Chat Support Specialist (Remote or WFH)

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At WeezLabs, we put the user first. We develop compelling and functional applications for both startups and enterprises. The ubiquity of mobile devices is empowering users with information while providing a new platform for businesses to engage customers. Our teams are experts in user experience, mobile engagement, and business strategy across all popular platforms. WeezLabs develops apps that users can't live without for innovative companies who understand that they can't live without mobile.


As a Chat Support Specialist at WeezLabs, you will be responsible for providing top-notch customer support to our clients via chat. This is a remote or work from home position, allowing you the flexibility to work from anywhere while still being a vital part of our team.


Key Responsibilities:

  • Respond to customer inquiries and provide technical support through chat in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to website or app functionality.
  • Escalate complex issues to the appropriate team member for further resolution.
  • Proactively communicate with clients to ensure their satisfaction and address any concerns.
  • Keep accurate records of all customer interactions and provide detailed reports to the team.
  • Continuously stay up-to-date on our products and services to effectively support our customers.
  • Collaborate with other team members to streamline processes and improve customer experience.


Qualifications:

  • Previous experience in technical support or customer service role.
  • Excellent written communication skills with the ability to convey complex information in a clear and concise manner.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Ability to work independently in a remote setting while still being a team player.
  • Familiarity with website and app development and experience with WordPress and/or other CMS platforms.
  • A positive attitude and a passion for providing exceptional customer service.
  • Flexible schedule to accommodate different time zones and potential after-hours support.

The pay range for this role is:
30 - 35 USD per hour(Remote (Denver, Colorado, US))
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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