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Client Service Representative

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We are seeking a proactive and customer-focused individual to play a key role in our Client Services team in Cambridge.

Key Responsibilities

  • Welcome visitors in a professional and courteous manner.
  • Manage meeting room bookings, coordinate catering and AV/IT setups, and ensure the reception area and client lounge are always tidy and well-presented.
  • Handle incoming calls and emails efficiently, ensuring queries are directed appropriately and in line with our client contact policy.
  • Support wider facilities operations, including managing post and courier services, conducting daily building inspections, and maintaining office equipment and supplies.
  • Assist with office moves, reprographics tasks, and general maintenance, ensuring the workspace remains safe, functional, and well-stocked.
  • Monitor shared inboxes, support file and deed audits, and liaise with contractors and service providers.
  • Act as a fire warden and first aider, and support emergency protocols.

This is a varied and hands-on role that requires excellent organisational skills, attention to detail, and a commitment to delivering outstanding service to both internal and external clients.

Key Skills and Qualifications

  • Professional conduct & compliance: Maintain high standards of personal presentation, confidentiality, and ethical behaviour, complying with firm policies.
  • Outstanding client service: Be proactive in supporting client needs, ensuring accurate data management, and representing us positively in all interactions.
  • Team collaboration: Work effectively with colleagues across departments, share knowledge, support others with workload management, and contribute constructively to meetings and team dynamics.
  • Workload management: Meet deadlines, communicate effectively about capacity, and take initiative in problem-solving and task ownership.
  • Clear communication: Handle enquiries professionally, manage calls and emails with courtesy, and follow internal procedures for absence and leave.
  • IT proficiency: Confidently use key software tools including Outlook, Teams, Mercury, Word, iManage, and other relevant systems.
  • Personal development: Take ownership of your growth, seek feedback, identify training needs, and actively pursue opportunities to improve your performance and contribute to the team.

Benefits

This role offers a unique opportunity to work in a dynamic environment and develop your skills and experience. You will be part of a dedicated team who are passionate about delivering exceptional client service.

Other Information

This role is based in Cambridge and involves working in a busy Client Services team. You will need to be flexible and able to adapt to changing priorities and deadlines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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