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Client Services Representative (Full-time)

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* All general order entry duties; enter and maintain customer purchase orders in CRM * Provide timely feedback to customers regarding order status, shipping methods, expedites, etc. * Maintain a clean, safe and orderly work place * Communicate and follow up on routine matters with internal departments * Prepare customer certs/packing slips for Engineering orders * Maintain sales orders/part files and records, including technical drawings * Process order acknowledgements * Answer phones, greet guests * Other duties as assigned * High school graduate or equivalent with 3 - 5 years Customer Service in manufacturing environment * No Call Center Only Experience, Please * Demonstrated ability using Microsoft Office products * Ability to read title blocks on drawings/revisions * 1-2 years Technical Customer Service/Document Control a plus * Excellent communication skills, organized and detail oriented * Ability to multi-task, prioritize and manage time effectively * Must work well under pressure with a positive attitude * Must have a strong sense of responsibility * Dependable and trustworthy person Benefit Conditions: * Waiting period may apply * Only full-time employees eligible Job Duties: * Answer incoming customer inquiries * Collaborate with management teams to stay updated on new products, services, and policies * Record customer information within our customer service database * Engage with clients in a friendly and professional manner while actively listening to their concerns * Offer support and solutions to customers in accordance with the company's customer service policies * Other duties as requested Communication method(s) used: * Email * Phone Work environment: * Office Work Remotely * No Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * Day shift * Monday to Friday Application Question(s): * Do you have Customer Service/Inside Sales Experience in a Manufacturing Setting? Experience: * Manufacturing Customer Service: 1 year (Required) Ability to Commute: * Waterbury, CT 06705 (Required) Ability to Relocate: * Waterbury, CT 06705: Relocate before starting work (Required) Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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