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Contact Center Agent

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Now Hiring: Contact Center Agents - Uncapped Bonus Potential

Do you thrive in fast-paced, goal-driven environments where your communication skills actually pay off?

Join Bordner Home Improvement - Kansas City's trusted name in home remodeling for 38 years. We're not just looking for someone to answer phones - we're looking for sales-minded professionals ready to warm up leads, qualify prospects, and book high-converting appointments that drive real revenue. About the Role

As a Contact Center Agent, you'll be the first point of contact with homeowners dreaming of a better home - and your job is to turn that curiosity into commitment. Your conversations help lay the foundation for our Design Consultants to close the sale.

You'll be backed by strong training, a supportive team, and performance-based bonuses that reward hustle.

What You'll Do

  • Connect with inbound and outbound leads to qualify interest and schedule appointments

  • Create excitement around remodeling services (roofing, siding, windows, and baths)

  • Consistently hit weekly appointment and conversion targets

  • Monitor and manage CRM leads, emails, texts, and internal comms

  • Confirm next-day appointments and follow up with potential clients

  • Stay agile and team-focused as company needs evolve

You Might Be a Fit If You...

  • Have experience in inside sales or appointment setting

  • Love making connections and closing the next step

  • Communicate naturally and persuasively across phone, email, and text

  • Take pride in outperforming your goals

  • Can thrive in a fast-paced, flexible environment

  • Don't need micromanaging - you're self-driven and coachable

  • Are looking for a career, not just another job

This role is NOT for you if you dislike change, need a script for every situation, or have been told you "sound like a robot."

Compensation & Perks

  • Base Pay: $18/hr

  • Average Pay with Commissions/Bonuses: $26-$30+/hr

  • Rotating Saturday shifts required (great bonus days and you can work from home!)

  • Health, Dental, Vision benefits starting month 2

  • Paid Time Off + Sick Leave

  • 401(k) with employer match

  • Life Insurance & FSA available

Apply Today - And Start Getting Paid What You're Worth.

This isn't customer service. This is sales with purpose - helping homeowners move forward on major decisions while you grow your income and career.



About the Company:
Bordner Home Improvement



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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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