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CSR - Customer Service Representative

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_ Glenshaw Auto Service is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Experience in the Automotive industry in not a must. _

_ You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position requires a strong commitment to delivering high-quality client services and maintaining positive relationships with our customers._

Responsibilities

- Monitor and Manage Customer Loyalty Points through Shop Management software

- Perform post Service follow-up Thank you for business calls

-Addressing Thank You Cards for New Customers

-Attend and contribute toBi-weekly Marketing meetings

-Answering Phones

-Carefully Replying to Google Reviews

-Greeting Customer Walk-Ins

-Manage the daily Pick-Ups and Deliveries of Customer Cars

-Exit Scheduling customers for next appointment

-Monitoring and Posting Online Payments to the Point of Sale

-Monitoring Online Appointment requests and Scheduling

-Monitoring Loaner Car Schedule and Ensuring They're Not Overbooked

-Assist Service Advisors manage workflow and productivity

Skills

  • Excellent communication skills are a must.
  • Strong customer service skills with a focus on client satisfaction.
  • Proficient in Microsoft Office Suite and general computer skills.
  • Ability to handle cash transactions accurately (cash handling experience).
  • Strong typing skills for efficient data entry.
  • Analytical skills to assess customer needs and provide tailored solutions.
  • Professional phone etiquette for effective communication with customers. Join us in delivering outstanding service while developing your career in a supportive environment!

So if your ready to join a friendly, family type work environment where no 2 days are the same send your resume today. We have immediate openings.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid training

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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