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Customer Care Advocate (Remote | Temporary Assignment)

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Summary:
Are you passionate about delivering exceptional customer service and making a meaningful impact every day? MEM Insurance is looking for a Customer Care Advocate (Temporary) to join our Customer Care team. In this role, you’ll be the voice of MEM—providing caring, accurate, and timely support to our customers and producers across multiple communication channels. You’ll help ensure policy administration tasks are handled with precision and empathy, all while growing your knowledge of workers’ compensation and contributing to a culture of excellence.

Essential Duties and Responsibilities:

  • Provide responsive, accurate, and compassionate service to customers and producers, aligned with MEM’s mission, vision, and values.
  • Resolve inquiries across all communication channels with professionalism and diplomacy, striving for first-contact resolution.
  • Maintain up-to-date knowledge of state statutes and regulatory requirements to ensure compliant handling of policy administration tasks such as policy changes, contact updates, and payment plans.
  • Collaborate effectively with teammates and other departments to deliver consistent, high-quality service.
  • Manage workflows to meet service level targets and communicate progress clearly with team members and leadership.
  • Share customer and agent feedback to help improve processes and enhance the overall customer experience.
  • Participate in ongoing training and development to deepen your understanding of the insurance industry and grow professionally.
  • Ensure all communications meet industry and corporate compliance standards.
  • Work effectively in a remote-first, hybrid work environment while responsibly managing time and resources.
  • Perform other duties as assigned.
Qualifications:
  • Bachelor’s degree preferred; a combination of education and professional experience will be considered.
  • 1–3 years of experience in a customer service role; insurance industry experience is a plus.
  • Valid driver’s license required.
  • Must obtain the Registered Workers Compensation Specialist (RWCS) designation within the first 12 months of hire (provided by MEM).
Company Culture and Values:
At MEM Insurance, we don’t just protect businesses—we empower people. Our culture is built on trust, collaboration, and a commitment to doing what’s right. We believe in supporting our employees as much as we support our customers. That means providing opportunities for growth, recognizing contributions, and fostering a workplace where everyone feels valued and heard. Join a team that’s passionate about service, innovation, and making a difference.
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