Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Agent

Other Jobs To Apply

No other job posts for this day.

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customer’s privacy and other proprietary information

We Offer…

  • Competitive earnings starting at $18 per hour
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why Orkin?

  • You are interested in an opportunity with career potential in a reliable, recession-resistant industry
  • You have a service-oriented mindset that leads you to build loyalty and trust with customers
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to keep learning, improving and developing as a leader
  • You want to join a company that supports the community
  • You want a career with a purpose at a mission-driven company that values
    • Safety
    • Professionalism
    • Empathy
    • Integrity
    • Innovation
Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#ORKAPP

8/29

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts