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Customer Service Agent - PHX (Part-Time) - Quick Hire!

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Southwest Airlines is a leading American airline company renowned for its commitment to providing low-cost, reliable, and friendly air travel experiences. As one of the largest domestic carriers in the United States, Southwest Airlines is distinguished by its unique company culture, which emphasizes hospitality, employee respect, and customer service excellence. The Ground Operations Department at Southwest plays a crucial role in ensuring smooth airline operations by managing airport activities such as ticketing, baggage handling, and customer service at various airport touchpoints. This department is integral in delivering the memorable Southwest experience that customers expect and cherish. This job posting is for the position of Customer Service Agent located in Phoenix, Arizona, and is strictly for external applicants who currently reside in the state of Arizona. Southwest Airlines values its employees by providing an encouraging, stable work environment that promises equal opportunities for personal and professional growth. The company fosters creativity and innovation among its workforce to improve operational effectiveness continually. Employees are treated with respect and care internally, reflecting the same values they are expected to demonstrate to Southwest’s customers. The role of a Customer Service Agent is dynamic and engaging, primarily focused on delivering legendary hospitality to customers at ticket counters, baggage service offices, and gate areas. Customer Service Agents are often the first point of contact for passengers, making their role vital in setting a positive, hospitable tone for the travel experience. This position requires patience, excellent problem-solving skills, multitasking capabilities, and the ability to work under pressure in a fast-paced environment. The position is part-time, typically involving workweeks of 32 hours spread over five days, with shifts determined by a seniority bidding process. Shifts may include early mornings, late evenings, weekends, and holidays. Training for new hires spans 4 to 6 weeks, combining classroom instruction and on-the-job training to equip agents with the necessary skills and knowledge. The hourly pay for this role starts at $19.63, with opportunities for wage increases based on tenure and collective bargaining agreements. Additional compensation includes potential overtime and shift premiums. Southwest Airlines offers a comprehensive benefits package designed to support employees and their families, including free flights on any open seat for employees and their dependents, retirement savings plans with a company match of up to 10 percent, profit-sharing contributions, and competitive health insurance coverage starting from the first day of employment. This package demonstrates Southwest’s commitment to both the immediate and long-term well-being of its workforce. Overall, being a Customer Service Agent at Southwest Airlines means joining a team dedicated to connecting people to what matters most in their lives while embodying the company’s core values of hospitality, respect, and community. This role offers an excellent opportunity for individuals looking to develop their career in the airline industry with a company that genuinely values its employees and fosters a positive work culture.
  • Must be a current resident of the state of Arizona
  • Must be at least 18 years of age
  • Must be a U.S. citizen or have authorization to work in the United States
  • Must be able to comply with company attendance standards
  • Must be able to pass customer service agent training program with an 80 percent or greater average
  • Must be physically able to lift and/or move up to 70 pounds regularly
  • Must be able to climb, bend, kneel, and stand for extended periods
  • Must maintain a well-groomed appearance in accordance with company guidelines
  • Must be able to work shifts including early mornings, late evenings, weekends, and holidays
  • Must be willing to work part-time schedule averaging 32 hours per week
  • Must not have been interviewed for the same or related position at PHX within the last 12 months without selection
  • Must be able to obtain a SIDA badge and meet airport specific requirements
  • No current or future work authorization sponsorship available
  • Must be able to handle stressful situations and emergency scenarios
  • Must be able to communicate effectively verbally by phone, face-to-face, and via radio
  • May be required to obtain Customs Seal and meet international flight work requirements
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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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