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Customer Service Agent - TUS (Part-Time) - $20 per HOUR

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Southwest Airlines is a highly recognized and leading airline company committed to delivering exceptional customer service and reliable air travel experiences. Known for its low-cost fares and friendly atmosphere, Southwest Airlines operates with a strong focus on employee satisfaction and innovation. The company values a stable work environment that encourages creativity and professional growth, ensuring employees experience the same level of respect and care internally as they provide to customers. Southwest Airlines' corporate culture emphasizes hospitality, cooperation, and a commitment to connecting people to what matters most in their lives through dependable air travel. The role being offered is a part-time Customer Service Agent position within the Ground Operations department at Southwest Airlines. This role is vital as Customer Service Agents are often the first point of contact for Southwest Airlines' customers at ticket counters, baggage service offices, and gate areas. They play a crucial role in setting the tone for a positive customer experience by providing friendly, efficient, and patient service in a fast-paced, safety-conscious environment. Customer Service Agents manage a range of responsibilities, including ticketing, check-in, boarding, baggage handling, and resolving customer inquiries and complaints. Candidates must reside in the State of Arizona and have no prior selection history for this role within the past 12 months. The compensation for this role starts at $19.63 per hour with opportunities for wage increases based on tenure and collective bargaining agreements. Southwest offers its part-time employees an array of attractive benefits including free flights on open seats for eligible dependents, a retirement savings plan with a dollar-for-dollar company match up to 10%, potential annual profit-sharing, and competitive health insurance available from the first day of employment. Training spans 4 to 6 weeks, with classroom and on-the-job instruction, followed by scheduled shifts that typically consist of 6.5-hour workdays. The role requires flexibility to work early mornings, late evenings, weekends, and holidays within a seniority-based scheduling system. Beyond daily operational duties, Customer Service Agents must possess the ability to multitask, communicate effectively both verbally and in writing, and maintain a professional appearance in line with company standards. Physical demands include lifting up to 70 pounds regularly, frequent standing, kneeling, bending, and the need to perform duties within tight spaces. The role also requires meeting airport security standards such as obtaining a SIDA badge and possibly a Customs Seal for international flight duties. This position is part of a collective bargaining agreement, indicating structured labor terms including shift work and overtime opportunities. Southwest Airlines prides itself on being an equal opportunity employer that embraces diverse backgrounds, thoughts, and experiences, striving to reflect the communities it serves. The company’s culture and policies are designed to promote inclusion, fairness, and personal growth, making it an excellent workplace for individuals dedicated to delivering exceptional customer service in the airline industry.
  • Must be a U.S. citizen or have authorization to work in the U.S.
  • Must be at least 18 years of age
  • Must be able to comply with company attendance standards
  • Ability to work shift work and/or overtime
  • Must be able to lift and/or move items up to 70 pounds regularly
  • Must be able to climb, bend, kneel and stand frequently for extended periods
  • Must maintain ability to wear prescribed uniforms
  • Must maintain a well-groomed appearance per company appearance standards
  • No current or future work authorization sponsorship available
  • Must be currently a resident of the State of Arizona
  • No previous selection for this position within the last 12 months via phone, virtual or in-person interview
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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