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Customer Service and Office Support Specialist

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For over 75 years, Electronic Engineering has been the electronics and communication specialist people depend on. We specialize in two-way radios sales and service, security systems, enterprise camera systems, fleet management GPS, public safety and wireless communications.

We are looking for a Customer Service and Office Support Specialist in our Sioux City Branch. This person would have a high attention to detail, be a muti-tasker with strong organizational skills, excellent written and verbal communications skills, and a team player.

Responsibilities

As a Customer Service and Office Support Specialist, you will be responsible for providing administrative support to the branch manager and employees through a variety of tasks to ensure the efficient and accurate operation of the office.

  • Provide administrative support to the team, including data entry, calendar management, and order entry.
  • Manage office operations, including filing, organizing documents, and maintaining office supplies.
  • Working with inventory to order and receive customer equipment as well as office supplies.
  • Receive in equipment from manufacturers and enter serial numbers into customer invoices and accounting software.
  • Assist in the staging and organizing of projects when inventory arrives.
  • Communicate with customers through phone calls or emails.
  • Answer phone calls and direct inquiries to the appropriate staff members.
  • Assist with customer service inquiries and provide information about products or services.
  • Assist with basic bookkeeping tasks, such as creating, tracking, and overall handling of invoices.
  • Receive and apply incoming payments.
  • Maintain confidentiality of sensitive information and handle it with utmost professionalism.
  • Receiving and direct visitors.
  • Maintain contact lists.
  • Assist in the staging and organizing of projects when inventory arrives.
  • Regular, consistent, and punctual attendance.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Education and/or Experience:

  • High School Diploma or equivalent, AA degree preferred.
  • At least 2 years of office administration or related experience.
  • Extensive software skills, internet research abilities and strong communication skills are required.
  • Proficient in using Microsoft Office Programs (Outlook, Work, Excel).
  • Strong data entry skills with a high level of accuracy and attention to detail.
  • Familiarity with order entry systems or inventory management software is a plus.
  • Knowledge of file management systems and ability to maintain organized records.

Customer Service and Office Support Personnel should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organization: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Pay and Benefits:

  • Base pay is commensurate with experience.
  • Regular hours are Monday through Friday, 8am to 5pm with a 1-hour, unpaid lunch.
  • Employees at Electronic Engineering Co enjoy competitive compensation and an excellent benefits package including medical/dental insurance, life insurance, FSA, 401K, vacation/personal days and paid holidays.

Electronic Engineering is a drug-free workplace. All applicants must take a pre-employment drug test and obtain a negative result as a condition of employment.

Job Type: Full-time

Pay: $43,680.00 - $49,920.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No nights
  • No weekends

Experience:

  • Customer service: 2 years (Required)
  • Phone etiquette: 2 years (Required)

Work Location: In person

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