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CUSTOMER SERVICE ASSOCIATE IV

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<span class="jobdescription"><p><b>At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. </b></p> <p>​</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></h2> </div><div>TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like:</b></h2> </div><div><p>Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.</p> <p> </p> <h2>Responsibilities</h2> <ul type="disc"> <li>Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.</li> <li>Investigating credit and debit requests and queries to issue credit/debit as necessary.</li> <li>Answering technical queries from customers using online technical references and to offer alternatives using available resources.</li> <li>Driving corrective actions and improvement projects that will raise customer satisfaction levels.</li> </ul> <p> </p> <h3>Education and Experience</h3> <ul> <li>Requires 4 or more years of related work experience. </li> <li>High school diploma or equivalent.</li> <li>Completion of an AA degree or equivalent is preferred.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></h2> </div><div><div>Values: Integrity, Accountability, Inclusion, Innovation, Teamwork</div></div></div></div><p><strong>ABOUT TE CONNECTIVITY</strong><br>TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at <a href="http://www.te.com/" target="_blank" rel="noopener">www.te.com</a> and on <a href="https://www.linkedin.com/company/te-connectivity/">LinkedIn</a>, <a href="https://www.facebook.com/teconnectivity/">Facebook</a>, <a href="http://www.te.com.cn/chn-zh/policies-agreements/wechat.html">WeChat,</a> <a href="https://www.instagram.com/teconnectivity/">Instagram</a> and <a href="https://twitter.com/TEConnectivity">X (formerly Twitter).</a></p> <p> </p> <p><strong>COMPENSATION</strong><br>•    Competitive base salary commensurate with experience: $46,800- $70,200 (subject to change dependent on physical location)<br>•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.<br>•    Total Compensation = Base Salary + Incentive(s) + Benefits</p> <p><br><strong>BENEFITS</strong><br>•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.</p> <p> </p> <p><strong>EOE, Including Disability/Vets</strong></p> <p> </p> <p><strong>IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD</strong><br>TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity <strong>never requests payment or fees</strong> from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come <strong>only from actual email addresses ending in @te.com</strong>. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.</p> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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