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Customer Service Crew Member

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OMI Group is actively hiring a Customer Service Crew Member in the Pittsburgh area to support our growing client base and ongoing expansion across the telecommunications and service industries. This is a full-time opportunity designed for individuals ready to take ownership of the customer experience while learning how to navigate high-level business and sales functions.

As a Customer Service Crew Member, you’ll be the first point of contact for new and existing customers. The Customer Service Crew Member will assist with product questions, help with customer service needs, and ensure that every sales interaction reflects OMI Group’s commitment to excellence. The Customer Service Crew Member will be empowered to resolve sales issues, drive customer satisfaction, and contribute to measurable business outcomes.

What You’ll Be Responsible For as a Customer Service Crew Member:

  • Assisting customers with sales service updates, enrollments, product questions, and billing inquiries
  • Promoting additional products and services through consultative sales strategies
  • Managing and updating customer records accurately to support sales team reporting and compliance
  • Collaborating with the sales team to support campaign goals and share customer feedback
  • Troubleshooting customer concerns quickly, maintaining professionalism and solution-focused sales communication
  • Participating in daily team meetings, sales performance check-ins, and service enhancement planning

Who Excels in This Customer Service Crew Member Role:

We value people who bring positive energy, clarity in communication, and a genuine passion for helping customers. With mentorship from senior team leaders and real-world experience, you’ll gain skills that translate into long-term success in sales, account management, or client support.

  • Clear communicators who take pride in delivering outstanding customer service
  • Individuals who enjoy fast-paced, people-focused environments
  • Motivated team players with an interest in sales, support, or business development
  • Organized professionals with the ability to manage multiple customer needs efficiently
  • Previous experience in customer service, sales, hospitality, or client-facing roles is a plus but not required

Why Join OMI Group in Pittsburgh as a Customer Service Crew Member:

  • Hands-on training in customer service systems, CRM tools, and business support strategies
  • Opportunities to advance into leadership, sales, or operations roles based on performance
  • A team-oriented, high-energy workplace that values input, effort, and results
  • Direct experience with industry-leading products and client partnerships in telecommunication

Job Type: Full-time

Pay: $51,000.00 - $61,000.00 per year

Benefits:

  • 401(k)
  • Health insurance
  • Vision insurance

Shift:

  • Day shift

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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