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Customer Service Inbond Call (WFH After 3 Month) ID-11076

Customer Service Inbound Call

Basic: RM2000 (not include allowances)

Allowances:

  • Transport allowances: RM200
  • PFP allowances: RM300 - RM400++
  • Technical allowances: RM250
  • Shift allowances: RM60

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Location: Bangsar (Near LRT Kerinchi)

Working Hours: 8am-10pm (3 Rotate Shift)

Job Description:

  • Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
  • Handle inbound customers inquiries & request via voice & alternate channel
  • To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
  • Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
  • Ensure diligent follow up and fulfill promises made to customers.
  • Establish and maintain good relationships with customers, build better customer experience. Adhere strictly to the contact center standards operating procedures and guidelines.
  • Any other tasks as assigned by Supervisor.

Requirement:

  • Minimum SPM and above
  • Able to work IMMEDIATELY
  • Able to work in SHIFT
  • Able to speak ENGLISH & MALAY

*POTENTIAL TO WORK FROM HOME AFTER 3 MONTH* | FULLY PAID ON TRAINING*

#cwvads

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person

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