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Customer Service Remote Agents Ideal for College Students… ID-11122

Customer Service Remote Agents Ideal for College Students Freeport, IL **Customer Service Remote Agents – Ideal for College Students** **Must be permanent residents of Illinois, Iowa or Wisconsin.**

Nationwide Inbound Inc. is looking for personable and energetic Customer Service Representatives to join our ever-growing inbound call center. Customer Service Representatives assist our clients… provide product/service information, fulfill customer needs, and try to resolve any problems callers face with accuracy and efficiency. Employees enjoy a fun, fast-paced environment with opportunities for career growth.

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Positions are available immediately and or continuing throughout the summer months with the potential to continue working remote after returning to school. These positions can provide continuous employment throughout a students college career. Hours can include working throughout the summer months, during the school year, and/or when available during holiday breaks.
• Enhance your written and verbal communication skills
• Learn to adapt to a fast pace environment
• Develop strong customer service and sales skills
• Build your knowledge of a wide variety of industries
• Develop effective strong time management and organization skills
• The ability to move to full time employment if your college career changes or advancement opportunities become available
• *Job Functions**
• Manage large amounts of incoming calls and customer service inquiries
• Schedule appointments for home repair companies
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• *Requirements**
• Must be able to work weekends
• Proficient with the internet, data entry and the ability to swiftly move between multiple programs
• Good typing, computer, and customer service skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize and manage time effectively
• *Work from Home Requirements:**
• PC with at least Windows 7
• Dual monitors
• USB headset
• Consistent reliable high-speed Internet access
• Quiet dedicated workspace
• *Benefits for part time and seasonal employees:**
• Paid Training
• FTO (Flexible Paid Time Off)

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. **All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from @nationwideinbound.com and set your email filter to unblock, whitelist, or accept emails from these addresses.**
• *Use the filters above or click “Show Me All Jobs” for career openings**.

Nationwide Inbound Inc. is a full-service customer contact center that provides professional, cost-effective services to companies of all sizes. Over 20 years ago we began as a single seat answering service. Today, we have immensely grown to earn the trust of hundreds of companies across North America in Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.

Nationwide Inbound is a part of the , and company program, .

Benefits Medical Insurance, 401K, Flexible Spending Account (FSA) and Flexible Paid Time Off (FTO) Working for Nationwide is a great opportunity, and a fun experience for anyone. Coming to work is exciting, and we all treat each other like family, but the importance of this job is to make sure we’re helping every company & customer in the best possible manner. Working for Nationwide is a great opportunity, and a fun experience for anyone. Coming to work is exciting, and we all treat each other like family, but the importance of this job is to make sure we’re helping every company & customer in the best possible manner. Raekwon C. Customer Service Representative Freeport, IL

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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