Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Service Representative - Full Time

Other Jobs To Apply

No other job posts for this day.

MTM is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.**The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).What will your job look like?Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedureManage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systemsListen and obtain information from callers in a professional, systematic and organized mannerAcquire and maintain in-depth knowledge of, and adhere to, established Protocols and ProceduresAssume responsibility for self-development and career progressionMaintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goalsMaintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standardsMay be required to work weekends and/or holidays, as neededMaintain confidential information standards within a fast paced environmentRelate to a diversity of customers and requestsIdentify with customer needs and circumstancesTactfully question and obtain necessary informationRecognize, handle and refer situations of an emergent natureAll you need is:High school diploma or G.E.D equivalentMinimum typing speed of 30 wpm or greaterKnowledge of Microsoft Outlook and WordMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureEven better if you have:Previous experience working in a customer service call centerExemplary communication and phone skillsOutstanding organizational and multi-tasking skillsAbility to maintain high level of confidentialityMTM Incentives:Affordable benefits including Medical, Dental and VisionFree Life Insurance & Long-Term Disability coverage for eligible employeesPaid Training & OvertimePaid Holidays & Paid Time Off (PTO)Safety BonusYearly Pay Increases401(k) with Company MatchReferral Bonus ProgramSalary: $17 per/hourThis information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts