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Customer Service Representative-I job at HUB International in Irving, TX

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Title: Customer Service Representative-1 Location: Irving United States Job type: Hybrid Time Type: Full Time Job id: R0031347 Category:Account Management Job Description: GENERAL DESCRIPTION (Summary, Scope, Purpose) This role requires an individual who is responsible for accurately handling inbound and outbound business calls, along with related mortgage insurance documentation and processing. About HUB : HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you're dealing with real estate owned ( , residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our outsourced insurance tracking  Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio. Why Choose HUB? Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Attends industry related continuing education training and courses. Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients. Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information. Work within a call queue and document system with appropriate notations. Performs research and document retrieval from on-line insurance sites. Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals. Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed. Develops and maintains positive working relationships. Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals. Reports to a CS Supervisor, and willing to work a shift ending at 9pm Mon-Friday. The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Call Center Experience required (1+ years) due to environmental expectations. Required- 10 key typing: Minimum 32 WPM Required- Reading Comprehension: Understanding company manuals step-by-step Required- a working knowledge of Windows computer environment & Office software especially Excel. High attention to detail is required Skills testing may be required Experience working with community bank bond / D&O / property and casualty insurance programs is preferred Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Ability and willingness to utilize company's computer system and software Ability to understand policy forms and coverage descriptions Organizational skills required Willingness to attend educational classes is desired LICENSING OR CERTIFICATION REQUIREMENTS None required BENEFITS HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) FSA available Dental plans through BCBSIL Vision insurance through VSP Employer paid Short Term Disability 5 Weeks of Paid Parental Leave Employer paid Life Insurance - 2x your salary 401k -Company matching 10 paid Holidays Floating Holidays and Personal days Accrue Vacation and Sick time from day 1 Tuition Reimbursement All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days. PHYSICAL DEMANDS Work Location: In-office Potential for a Hybrid schedule, 3 days in-office, 2 days remote depending on performance after 90-day New Hire probationary period. Schedule: Monday-Friday 8:00am-5:00pm CT with an hour lunch. Working Conditions: A shared office environment with moderate noise levels (e.g., phone conversations, typing) Frequent use of computer monitors, keyboard, and mouse Extended viewing of multiple screens for seven or more hours a day. Extended periods of sitting. YOU WILL NEED A safe home office or quiet workspace with high speed and reliable internet connectivity when working remote. All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation. To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements. Work Experience Requirements : Skills testing may be required prior to an interview. Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus. Requires a working knowledge of Windows computer environment & Office software especially Excel. Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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